Investor Services Associate - Contact Centre Location: Sydney
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: JR-0007177
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.
Description This contact centre role is focused on handling both inbound and outbound calls to provide exemplary customer service to our clients.
Job Specification: Effectively manage inbound and outbound calls for a portfolio of funds on various clients. Provide outstanding verbal and written customer service. Be the first contact point for investors, financial advisors, and clients. Respond to queries by both phone and email in a timely and efficient manner. Proactively monitor queues within our CRM (AWD) and ensure SLAs are met daily. Skills Required: 1-2 years of customer service experience in a call centre. Good communication and analytical skills. An understanding and interest in financial markets. Good organisational skills. Excellent communication skills, both oral and written. What You Will Get in Return: A genuinely unique opportunity to be part of an expanding large global business. Competitive remuneration commensurate with skills and experience. Training and development opportunities. Additional Information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, or physical or mental disability. Any hiring decisions are made on the basis of skills, qualifications, and experience.
For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy.
Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential.
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