We Dream. We Design. We Deliver.hummgroup (ASX-HUM) is one of Australasia's most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.What's so exciting about this role?The Investigations & Compliance Advisor is a critical team member within hummgroup's Legal and Compliance function that supports our consumer business and ensures compliance with regulations. The role operates as a key point of insight into our customer experience and the compliance with our regulatory environment of our merchant network. You will actively participate in assisting and supporting colleagues across the organisation to ensure consistency of approach and adherence to Merchant Accreditation, Onboarding and Monitoring Policy and hummgroup's regulatory compliance and monitoring commitments.The role requires the ability to learn quickly when facing new problems, being open-minded, highly adaptable to rapid change, and the ability to quickly grasp new ideas. Additionally, the role will require an investigative mindset and the ability to interrogate and respond to other stakeholders within the business to ensure the best outcomes for our customers.As an Investigations & Compliance Advisor, you will use your advanced analytical skills to provide high-quality compliance and risk evaluations and advice to assist the Risk & Compliance Manager and other relevant hummgroup stakeholders with relevant regulatory authorities.What does an average day look like?No day is average at hummgroup, but here's an idea of what you can expect to do in this role:Identifying merchant non-compliance via phone calls and emails to consumer business customersIdentifying potential compliance risks including monitoring of linked credit provider obligationsReviewing new Merchant information and documentation to ensure compliance with regulatory requirements and our merchant agreementsAnalysing data, producing meaningful reporting and delivering insightful reportingAssisting the Risk & Compliance Manager to review, maintain, improve, and implement hummgroup's compliance framework and internal policiesExercising due diligence and care in the formulation of written correspondencePerforming investigations and assessments, including conducting internal reviews and auditsLiaising and building strong relationships with internal stakeholders through face-to-face collaborationConducting second line compliance controls testing and reportingWho will thrive in this role?You're a multi-tasker with an eye for detail driven to meeting deadlines and deliverables while keeping calm under pressure. You have a curious mindset with demonstrated experience in judgement and decision making including a high level of customer service and strong probing skills. You are passionate about compliance.We are also looking for someone who brings:Regulatory knowledge: Maintaining a thorough understanding of the legal and regulatory landscape within financial servicesProven line 2 regulatory compliance experience and/or controls testingStrong administrative skills, including drafting of correspondence, and computer literacy, including a thorough understanding of Microsoft 365 especially ExcelExcellent communication skills, including verbal and writtenA minimum of 2 years +, line 2 compliance experience within a Financial Services environment and/or exposure to Buy Now Pay Later or Credit Card productsExperience in direct customer engagement, ideally within a financial services environmentExcellent time management, business writing, and communication skillsA tertiary qualification in compliance and risk management, auditing, quality assurance, or legal with a good level of industry experience or equivalent is desirable.Working at hummgroupWe embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours: Leadership - Accountability - Collaboration - Commerciality.We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.If this sounds like the opportunity you have been looking for, then apply today!
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