A balance between hands-on fraud investigator - making calls, analysing evidence, and taking action, and a financial crime specialist - developing policy, monitoring transactions, and submitting reports.The role offers a motivated individual the opportunity to develop into a financial crime expert who oversees frameworks and ensures adherence to regulatory guidelines.Reporting to the Senior Operations Manager, the Investigations and Financial Crime Specialist will:Diligently complete phone-based tasks to investigate suspected fraud and follow-up disputes, ensuring cases are concluded satisfactorily and outcomes align to the bigger picture.Urgently respond to suspected high-impact fraud events by calling related parties to gather information and set expectations for legal action.Determine or approve the outcome of financial crime cases (fraud, AML or transaction dispute), in line with policy, and then proceed with an appropriate course of action.Mitigate financial and regulatory risk at onboarding by managing KYC/KYB process exceptions, and ensuring customers comply with legal and product requirements.Manage relationships with regulatory bodies (e.g. AUSTRAC) and finance partners (e.g. Stripe) by responding to requests for information and filing claims.Manage financial crime strategies by developing policy, optimising processes, and ensuring the business complies with policy.Who you areAt least 2 years in an operational risk, fraud investigations, financial crime or compliance role.Desire to build a career in financial crime management from the ground up by meeting challenges and taking on greater responsibility in a complex environment.Experience managing customer relationships and adhering to SLAs when emotions and financial stakes are high (e.g. Hardship area of a call centre).Ability to interpret and apply legal documents, legislation and regulatory frameworks such as contracts, enforcement notices, the AML/CTF and ASIC Act, AML program etc.Advanced investigation skills to employ a range of information gathering techniques, illicit information through written and verbal communication, and interrogate responses.Strong decision-making to evaluate material from competing sources, apply policy, and make decisions without guidance.BehaviourStrategic: Can you develop a plan to reach a goal and improve processes?Analytical: Are you able to uncover patterns and detect anomalies?Diligent: Do you only consider a task complete if a good outcome is achieved?Communicative: Can you construct an argument and persuade people?Integrity: Do you treat others with respect?Growth: Do you proactively seek opportunities and wish to evolve your skills?What we offerWork within a high-performing team with alumni from Afterpay, SafetyCulture, Envato, Prospa and Xero.A clear mission and purpose to help small and medium businesses globally.Opportunities to have a meaningful impact, be challenged and grow.Swanky Melbourne CBD office with a vibrant and social work culture.Flexible work: Monday to Thursday in the office and WFH Friday.Bi-annual offsites around Australia to foster co-operation with colleagues in other states.Competitive salary including equity.Here are a few more reasons why Marmalade is right for you.Attractive Base Salary - A competitive base salary complemented by performance-based bonuses.Engaged Workplace - A vibrant and positive workplace that empowers and challenges team members, fostering a sense of belonging to Marmalade's shared vision.Parental Leave - Comprehensive maternity and paternity leave benefits.Professional Growth - Biannual career development plans aimed at accelerating professional growth.Giving Back - A paid volunteer day to contribute to the community.
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