Monday to Friday - span of hours 6:00am to 6:00pm
General Summary:
As Internal Technical Sales you are responsible for directly contributing to achieving AAES Revenue Growth & Margin Improvement targets. Will also work closely with the Technical Sales Team and support as a link into the Operations Team.
Responsibilities: Technical Sales Quote follow up and approvalsMonitor, report & drive sales growth through Quoted WorksBuilding and maintaining relationships with existing customers to increase sales approvalsIdentifying new sales opportunities, upselling services and productsMeets assigned targets for profitable sales volume and strategic objectivesNegotiating and closing sales dealsBe an ambassador for Excellent Customer Service and phone mannerCommercial Performance contacting all quote follow ups within 24hrs of submissionMonitor customer satisfaction ratings that meet company standardsAssist the Service Sales Field Teams with support as a link into the Service Operations TeamLiaise with technicians while on site and upgrade jobsCarry out additional tasks as required by the business Knowledge, Skills & Abilities Required:
A minimum of 2-3 years' experience in a similar internal technical sales positionStrong organisation and communication skills, along with attention to detailAbility to work with senior management, under pressure and to tight deadlinesStrong sense of ownership and responsibility for meeting the requirements of the roleGood understanding of systems, including proficiency in Microsoft Office suiteMust have current drivers license and own transport Key Performance Indicators [KPIs]:
Delivering Growth in line with yearly budget expectationsAchieving and exceeding all targets across Quoted WorksAchieving Individual targets set per monthIncreasing Customer Spend Year On YearReducing/Eliminating Invoice Queries Disputes/Credits Associated With Your Customers To Facilitate Optimum Results By CommunicatingImprovement of Customer Service and Retention in line in with Company standardsCompliance to all relevant policies and procedures including Safety. Safety
As an employee of AAES, you are required under WHS Law to take reasonable care for your own safety, take reasonable care to ensure acts or omissions do not adversely affect the health and safety of others. Employees are expected to comply with reasonable instructions from AAES to assist in complying with the WHS/OHS Act and cooperate with policies or procedures relating to health and safety that have been communicated.
Education:
Required Level:
Relevant Diploma, technical background or Sales degree preferred. Tradesman encouraged to apply as an "off the tools role"
Additional Information:
See attached last page
Confidentiality requirements:
Pricing of service and works
Not required
On-call availability:
Not required
Compliance to all relevant policies and procedures including Safety
Yes
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
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