Are you a solution focused high performing administrator with experience in health or human services?
Full-time, permanent roleMonday to Friday - Office hoursBased in Playford OfficeBe part of a positive and well-connected multidisciplinary team who are focused on making a difference within the communityWho are we looking for? We are seeking an energetic, engaged and experienced administrator for our Intake and Support Officer – Care Management. The successful applicant will be passionate about delivering high-quality administration and customer service to customers. The purpose of this varied role is to support Community Aged Care to deliver quality services efficiently and smoothly by providing outstanding support to the intake process of customers requiring access to services. The successful candidate will embrace a customer first approach and always strive to ensure a positive experience for all prospective and existing customers as well as key stakeholders. This integral and fast paced role will provide exceptional service delivery to customers, responding to all incoming enquiries by phone, email and in person, in a timely manner. The role involves reporting and data collation, follow up referrals, creating customer files and prioritising tasks accordingly.
This is an exciting and rewarding opportunity for someone who enjoys administration and providing empathetic customer service to make a difference within the community.
What can you expect to be doing? Support the administration and onboarding of new and potential customers in an efficient and effective manner.Provide administrative support including but not limited to filing, data entry, photocopying and scanning, postage and preparing and maintaining customer files.Ensure the provision of high-quality customer service, responding to all customer enquiries, listening carefully, seeking feedback with an empathetic and patient approach.You will promote wellness, reablement and positive ageing through providing accurate information to empower customers to make informed decisions.Work collaboratively as part of a multidisciplinary team and liaise with customers to maintain up-to-date records to monitor their care journey from enquiry to intake.What do you need to bring? A high level of administrative and customer service experience and a problem solving can-do attitude.Excellent communication skills, emotional intelligence, with the ability to build rapport with customers and stakeholders quickly.Proven problem-solving ability, able to respond with flexibility and a positive attitude.You are a team player able to work collaboratively within a multi-disciplinary supportive team environment.Knowledge of the ageing process and other physiological and sociological determinants of health and wellbeing.Sound experience of the Microsoft Office suite of programs, particularly Excel - as well as various inhouse systems.Certificate III or equivalent in health, human services or related field or equivalent proven experience.Certificate IV Business Admin or equivalent proven experience.What we offer: Access to our fantastic salary packaging options – increase your take home pay by decreasing the amount of tax you pay.Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more.A diverse and supportive team culture who have a focus on improving lives by working collaboratively.How to Apply: Please click on 'Apply' and submit your application by 9.00am on Thursday 24th October 2024. *Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date. We do not accept applications via email; for more information, please contact: Lauren Recruitment Business Partner at You can view the Position Description via the vacancy's advert on the AnglicareSA website for further details on the role requirements.
YouBelong@AnglicareSA At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities. We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA's Reconciliation Action Plan. AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.
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