'Be part of an innovative forward-thinking company'
Your Opportunity:
Become a valuable member of Sales team, making a genuine, positive impact in the lives of our customers and improve proficiency amongst colleagues. Stand side by side with the National Sales Manager in being the primary point of contact between Traka and the customer to facilitate aftermarket sales and customer relations.
Daily activities include building on existing and creating new long-lasting customer relations, working alongside the sales team in developing solution assurance agreements (SLA), upselling SLA's where the customer opted out in the initial sale, ensuring customer licensing, systems versions, warranties and SLA's are recorded and renewals are sold. Ensure solution assurance agreement terms are adhered to and preventative maintenance checks are done.
This is primarily an office-based position but on occasion the Inside Sales Representative will be required to venture out to conduct meetings with customers, deliver technical services and conduct site inspections. The role requires a high level of interaction with customers, partners and colleagues.
Key Responsibilities: Responsible for detailed sales and project administration within Traka Commercial Systems (Salesforce/ServiceMax/MYOB/Dynamics 365)Act as the central point of contact for certain accounts once projects have been delivered.Continue to drive recurring revenue sales for license renewals, solution assurance renewals, ongoing preventative maintenance, training, and system upgrades.Build solution assurance agreements alongside the Sales Managers.Ensure up-to-date records are kept of customer licence versions.Advise customers of new TrakaWEB releases, pushing for upgrade sales.Ensure strong relationships are developed with new and maintained with existing Customers.Convey a sense of professionalism, fairness, and concern for customers, labour, and management.Provide weekly updates to the National Sales Manager on quotes issued, customer meetings and orders received.Assistance with customer demonstrations (either directly or by booking internal resources to assist the sales team)Qualification of incoming leads as directed by the National Sales ManagerAll Traka21 sales and enquiriesProvide quotations as required in support of the warranty processCollaborate with Customer Service Manager for proactive scheduling of service works for customers with a Solution Assurance agreement or warranty claim.Proactively follow up and provide proposals and quotes for Software Licence and Solution Assurance renewals.Manage spare parts sales, ensuring accurate quotes are provided in a timely manner.Issue escalations to the relevant teams as and when required.Adhoc sales administration tasks as directed and agreed upon by the National Sales ManagerOn occasion work with third party contractors or other Traka departments to perform on-site maintenance. Who You Are:
You are motivated, passionate, a strong communicator, fanatical about customer service and someone who strives to make a positive impact to the team. You take great pride in your work and especially the details, are comfortable working unsupervised and thrive in a dynamic and high growth environment.
Essential skills: Exceptional communication skillsExceptional planning and organisational skillsExceptional customer service skillsGood time management skillsAdvanced proficiency with MS Office products Desirable skills: Experience with Salesforce or an equivalent CRM packageWorking knowledge of industry-related products/software is a plusUtilization and maintenance of CRM tools for sales and activity reporting Why Traka (perks)? Innovative Culture: Be part of a forward-thinking company that values creativity and embraces new technologies.Career Growth: Benefit from opportunities for professional development, training, and career advancement.Supportive Environment: Enjoy a collaborative team atmosphere where diverse perspectives are valued and growth is encouraged. Benefits That Matter: Birthday Leave: Celebrate your special day with an extra day off.Training & Certification: Get assistance with training and certification to advance your career.Flexible Working Arrangements: Balance your work and personal life with our flexible hours.Office Perks: Enjoy complimentary coffee, snacks, and a dynamic workspace.
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