Information Technology Help Desk

The CompanyThis represents an opportunity with a modern and innovative IT firm, based at the Gold Coast. The business is led by a team of very personable Directors and are going from strength to strength due to the excellent service they provide their clients.As a professional service-based market leader, they specialise in providing digital IT solutions to clients from various industries.With decades of experience amongst the team, their success has stemmed from delivering the very best level of support and service, while minimising disruption and boosting productivity in a timely manner.The PositionLevel 3 Support role.Due to expansion of the business, the position of Senior IT Helpdesk Manager has been established in their Gold Coast office. With a main focus on mentoring and guiding a team of IT professionals, whilst supporting the needs of both inhouse and external customers, this position is suited to an experienced IT professional who enjoys leading from the front.Responsibilities of the position:Monthly reportingVoIP installationMicrosoft 365 – Azure ADBackup software using VeeamEscalate ticketsMaintenance and troubleshooting – Windows serverSetup and installation of devicesNetwork management with VPNHyper-V experience is beneficialBenefitsGenerous remuneration packageStrong company cultureCareer scope and development opportunitiesState of the art facilitiesPrime locationOngoing guidance and supportFlexibilityThe CandidateThe successful candidate will be rewarded with a highly competitive salary package that reflects their skills and experiences. To be considered for this position, you will have exposure in managing a team of IT professionals and have helpdesk support experience.High level of client service experienceLevel 3 support experienceExceptional communication and presentation skillsManagement experienceTertiary IT qualifications or similarLocated at the Gold CoastIf you meet the required skills and are seeking an exciting opportunity, click the apply button below or for more information, please contact Teagan directly on (07) 3040 4366.
#J-18808-Ljbffr