Compliance & Risk (Banking & Financial Services)
Full time
As a Quality Assurance Officer at Infinity Group Coaching (IGC), you will be at the forefront of ensuring that our loan processes are compliant, accurate, and of the highest quality. Your role will involve meticulously auditing loan files from approval through to post-settlement, guaranteeing that all regulatory and internal standards are met. You will play a key part in fostering a culture of continuous improvement, providing valuable insights to enhance our processes, and ultimately ensuring a seamless experience for our clients. If you are passionate about quality assurance and compliance and thrive in a dynamic environment, this is the perfect opportunity for you to make a significant impact.
About Us:
Infinity Group is led by our visionary founder, Graeme Holm, who has graced the stage alongside legends like Tony Robbins, Robert Kiyosaki, David Goggins, Gary Vaynerchuk, and the esteemed Sir Richard Branson! Holm's trailblazing methods have captured the attention of industry giants, setting us apart in revolutionizing financial strategies.
About You:
You are a detail-oriented professional with 3-5 years of experience in the mortgage, finance, or lending industry, specialising in compliance, auditing, or quality assurance. With a strong focus on accuracy, you possess an in-depth understanding of Australian Credit Licence (ACL) requirements and lending regulations. You excel in identifying trends, providing constructive feedback, and recommending process improvements to enhance our service delivery.
Key Responsibilities & Accountabilities:
Verification of Loan Approval Conditions: Ensure all conditions are met and documented prior to settlement. Compliance with Final Documentation: Review client-signed documents to ensure alignment with approved loan terms and compliance obligations. Finance File Compliance Audits: Conduct thorough audits of lending files to ensure compliance with policies and standards, and collaborate with external auditors. Quality of Data Entry: Audit accuracy of data entered post-lodgement to prevent discrepancies. File Archiving: Ensure proper archiving of loan files as per company data retention policies. Feedback and Continuous Improvement: Provide feedback to internal teams and suggest improvements to enhance processes and training. Update Scorecards and Reporting: Maintain compliance scorecards and compile reports on audit findings for management review. Training and Upskilling: Develop training programs to keep staff informed on compliance and audit requirements. Post-Settlement Review: Conduct reviews to ensure adherence to guidelines and client satisfaction. Required Skills & Experience:
Attention to Detail Strong Understanding of Regulatory Framework Analytical and Critical Thinking Strong Communication Skills Problem-Solving Skills Familiarity with Mortgage Products and Processes Experience in Quality Assurance and Auditing Integrity and Ethical Judgment Adaptability and Continuous Learning Tech-Savvy and Familiarity with QA Tools Qualifications:
Bachelor's degree in Finance, Business, or a related field (or equivalent experience). Certification or proven knowledge in compliance and quality assurance processes is a plus. Experience in the mortgage, finance, or lending industry preferred. Please be aware that this position is a full-time on-site role and work from home arrangements are not an option. Successful candidates must be prepared to work exclusively from the office in Norwest, NSW.
Join us in implementing the Infinity Group Rapid Repay approach and transforming lives! Apply now to become part of our dynamic team at Infinity Group, where financial innovation meets client empowerment.
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