About the business: A Technology business that is NOT an MSP or Consultancy which operates nationally, they have a unique and business-critical service offering which they provide.
They have an impressive track record for growth but what is more impressive is how they treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is an NFP organization and are looking for an Incident Manager. About the position: This position is suited for an experience Incident Manager that can bring their many years of experiences having seen good, bad and ugly applying this and all of their IT landscape incidents. This role necessitates robust leadership skills to steer the incident resolution journey, drive continuous enhancements to existing processes, actively collaborate with stakeholders, and ensure strict compliance with Disaster Recovery Plans (DRP), Business Continuity Plans (BCP), and auditing protocols. You will be responsible for;
Incident Oversight & Leadership
Continuous Improvement Initiatives
Tooling and Process Enhancement
Stakeholder Engagement and Collaboration
Compliance and Auditing Practices
Training and Knowledge Transfer
Required:
5+ years experience in a similar position, previous experience working for an ISP/telecommunications provider.
Proficient in IT service management, process development and both internal and external communications.
Across the ITIL framework, ideally certified and across
This role can be in based in Brisbane, Sydney, Melbourne, Perth or Adelaide.
Due to clearances that you will need to pass, you will be required to have an Australian Citizenship.
Some interesting points
Allowances for mobile & internet.
Annual bonuses.
Salary Sacrifice options.
Recession proof business.
Above-market superannuation.
Above-market paternity & maternity.
Strong focus on career advancement.
Close to public transport & onsite free car parking.
This position will best suit somebody who is ambitious and is looking for the right opportunity to advance their career. Apply now or reach out to Chris at ****** or call 0412 540 973.
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