DescriptionAbout SmokeballWith offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software helping small and mid-sized legal practices run their best firm and live their best life. We're passionate about what we do, and our clients know it!Not to brag, but we've just been awarded the best place to work in Australia by Wrk+ and once again, we have been certified as a "Great Place to Work". Culture plays a big part in our success, and our clear purpose and vision motivate us daily.Role Overview:We are looking for a driven and enthusiastic Implementation Specialist to join our Client Success team! In this role, you'll work closely with new clients to understand their needs, showcase the value of our software, and ensure a seamless implementation process. You'll play a key role in change management and building strong client relationships. If you enjoy engaging with people, solving problems, and want to grow your career in a dynamic environment, this is the role for you!Key Responsibilities:Ensuring successful implementation of Smokeball for clients of varying software knowledge and experience.Develop and execute change management strategies that help clients smoothly transition to new workflows and technologies.Work with clients to understand their business processes and identify opportunities where Smokeball can add value.Monitor client usage and engagement during the implementation phase to ensure successful adoption of Smokeball's software.Conduct regular check-ins and ongoing support with clients to assess satisfaction, gather feedback, and make necessary adjustments to the implementation plan.Gather client feedback during the implementation process to inform product development and enhancements.Monitor client progress and take a proactive approach to support their needs as they evolve during the first 90 days.Actively participate in the team culture, demonstrating our behaviors and values.What we are looking for:You will have at least 2+ years of experience in implementation roles within a SaaS environment.Proven track record of successfully guiding multiple clients through complex software implementations and driving product adoption at any given time.Experience in driving customer outcomes, with the ability to troubleshoot and resolve issues effectively.Confidence to adapt and learn new programs and systems.Ability to thrive in a fast-paced, dynamic environment with a high degree of autonomy and initiative.What's in it for you?Wellbeing allowance.Be part of a forward-thinking company that is transforming the legal industry.Office lunches and loads of snacks.And of course...the SWAG!*Smokeball is an equal opportunity employer and is committed to providing an open, welcoming environment for everyone. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.Don't meet all the criteria? No worries! If our values resonate with your personal values and you think you have what it takes, we'd love to hear from you!Please note: This role is only open to Australian residents. Unfortunately, we are not able to offer sponsorship currently.Role TypeCompany OverviewSmokeball is a fast-growing, B2B SaaS company, empowering small law firms to get their work done faster and smarter, and track their time accurately so they get paid properly for the work they're doing. Emerging from the start-up stage, we are now rapidly scaling for growth with teams in Australia and the USA, soon looking to launch in other markets. We think deeply about the challenges of small law firms and drive innovations that truly change the lives of our clients.
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