ADP is hiring an Implementation Operations Senior Manager for our Alpharetta, GA; Maitland, FL or Tempe, AZ location for NAS Implementation team. We will consider current internal NAS employees in other locations.
Well, this may be the role for you. Ready to make your mark? Unlock Your Career Potential: Implementation Operations Senior Manager at NAS Implementation. You are savvy about our business environment and know how to adeptly manage people, technology, and processes. You have the leadership and analytical skills to ensure projects reach the finish line. We give you the tools to succeed, with continuous opportunities to train and advance.
ADP is hiring an Implementation Operations Senior Manager. In this position, you will be responsible for leading the NAS Implementation Enablement organization's Business Technology & Operations team. You support ADP's Next Gen HCM (Lyric) as well as all of NAS Implementation. You will manage a team of highly skilled architects, analysts, and subject matter experts. The Implementation Operations Senior Manager will lead the Operations team in identifying strategic and tactical operational gaps & opportunities for the NAS Implementation organization and ADP Lyric, developing plans for addressing these challenges, as well as supporting day-to-day NAS Implementation functions. These functions can include billing, finance, provisioning & access management, as well as operational platform support, enhancements, and special projects. Reporting directly to the Senior Director of Implementation Enablement, this role is a key part of the Implementation organization and will need to build relationships with other parts of the NAS Implementation Organization. Successful candidates will develop a mastery level understanding of our operational technology stack, strategic opportunities as well as how to help support & improve the Implementation organization. This position will lead project teams for various projects simultaneously.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
WHAT YOU'LL DO: Responsibilities
Key Responsibilities: Partner with Enablement, Implementation, Client Success, Service, Operations, Product, and other departments to drive and lead continuous operational improvement for the NAS Implementation organization. Support the development/optimization of reporting & dashboards for the operational & project initiatives as well as day to day activities with an eye towards optimizing organizational data accuracy & quality. Act as the key leader for our operational tech stack including JIRA, Smartsheet, Confluence, Certinia, Sharepoint, Power Automate, and other tools that ADP Next Gen/Lyric associates use. Managing team workload across a wide variety of initiatives and programs. Support the SMEs supporting NAS Implementation's Billing, Provisioning, and Access Management practices. Ensure milestones are successfully met through the management, tracking, and reporting of project statuses and coordination of resources. Work collaboratively with other departments impacting projects, including gaining agreement and negotiating outcomes. Offer guidance and facilitate communication to stakeholders regarding completed work affecting the NAS implementation organization. Facilitate training as needed to improve business outcomes. Provide scheduled and on-demand status reports and updates. Work under limited supervision to manage your team's day-to-day work, ongoing initiatives, and strategic direction. Gather information necessary to make decisions. Anticipate and resolve problems in a timely manner. QUALIFICATIONS REQUIRED: Familiarity of HCM and ADP products 4+ years of experience managing complex projects including; project auditing, process champion, issue resolution, status reporting, training/communication, and project analytics. Excellent interpersonal, presentation skills, communication skills, organization, and time management skills with the ability to meet tight deadlines and multiple projects, timelines, and priorities. Detail-oriented, with exceptional written and verbal communication skills. Experience communicating complex concepts in an easily consumable way A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have.
BONUS POINTS FOR THESE: Preferred Qualifications
1+ years as admin or lead for any of the systems below: JIRA Smartsheet Certinia Salesforce Knowledge of or expertise in any of the following: APIs Data migrations & mapping Structured Data System Integrations Salesforce Flows Tableau / PowerBI Power Automate JIRA Automate Medallia OTC 1+ years as a People or Matrixed Leader. Bonus if you've overseen an operations oriented team. 2+ years as a Program Manager with a preference for business driven technical programs. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
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