Overview Gallagher Bassett is Australia's largest Third Party Administrator (TPA).
Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients' outcomes.
As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.
How you'll make an impact In the role of an Impairment Benefits Claims Officer you will be working with our Impairment Benefit Specialists and other technical roles within the South Australian operations whilst being responsible for claim management functions, including providing administrative support with a focus on internal and external customer service.
On a day to day basis you will: Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer Communicate Whole Person Impairment decisions with workers and employers via telephone and/or email Manage the determination of lump sum benefits on NIHL claims Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation Educate all stakeholders on the Whole Person Impairment process, legislative requirement and dispute resolution process Proactive claims management support for internal stakeholders booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner About you We are interested in hearing from people who have: Recent work experience within a customer service-based role Strong administration experience Excellent communication and interpersonal skills as well as a team player attitude Exceptional time management and organisation skills Experience working within a dynamic fast paced environment Working with us: GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
GB recognises that our benefits program holds a different value or meaning to each employee.
At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.
Just a few of our benefits include: Discounted Insurance Dress for your day Novated Leasing Flexible & hybrid working
