iworkfor.sa.gov.au will be unavailable from 6:30 AM ACST until 9:30 AM ACST Saturday 22 June 2024 while we undertake scheduled maintenance. Department for Child ProtectionJob reference: 600279Location: 5037 - NETLEYJob status: Short Term ContractEligibility: Open to EveryoneRole Status: Two full-time vacancies available,one term until 27 November 2024 and one term until 06 December2024Remuneration: AHP1/PO1 ($67,466 - $82,359 perannum) + 11% SuperannuationRole DetailsThe Department for Child Protection (DCP) is currently seekingtwo Social Workers or CaseManagers to join the DCP Call Centre on a full-time termbasis.As a call centre social worker or case manager you will receiveand assess allegations of child abuse and neglect via the ChildAbuse Report Line (CARL) and the online child abuse reportingsystem (eCARL). In this role, you will interact directly withmembers of the public and professional mandated notifiers,gathering sensitive information on child protection matters andaccurately documenting it in the department's approved systems.This position offers the opportunity to utilise your assessmentskills to determine if the information gathered meets legislativethresholds for intervention, followed by taking appropriate actionsin line with our policies and procedures. For those working afterhours, the position also includes responding to urgent childprotection matters and crisis situations.The role requires capturing accurate information,reporting, and demonstrating strong written communication andrelationship-building skills. Superior verbal communication skillsare essential to support callers in a calm, controlled, andprofessional manner.About YouIn this role, you will use your knowledge of child development,parenting capacity, and family and environmental factors, includingthose contributing to child abuse, to effectively address andmanage critical situations. Given the necessity to interact with adiverse array of highly emotive notifiers, exceptionalcommunication and comprehension skills are crucial. You must beable to understand idiomatic language and local vernacularaccurately and naturally.Your ability to listen to complex narratives over phone calls,record all details clearly and concisely, and provide empatheticand professional responses to a wide range of emotionalstakeholders is essential. Additionally, you will need to identifyand respond to the needs and risks concerning the safety,wellbeing, and development of children and young people. Your quickand effective assessment skills will enable you to form opinions onclient needs and determine appropriate courses of action.If you are looking for an opportunity to do meaningful work thatachieves positive outcomes for families and children, applynow.About the BusinessThe Department for Child Protection (DCP) plays a key role inthe protection of children, young people and their families withinSouth Australia. The department provides support to vulnerablechildren and young people to be safe, strong andconnected. The DCP Call Centre is comprised of 2 key state-wide services,Child Abuse Report Line and DCP After Hours. The Call Centreemploys Social Workers who receive information from the communityand undertake complex assessments regarding the safety ofchildren.For workers providing an After Hours service, this also includesresponding to urgent child protection matters, as well as crisissituations involving children who are in Out of Home Care.Special Conditions:Essential:AHP: A degree level qualification inSocial Work which gives eligibility for full membership of theAustralian Association of Social Workers.PO: Appropriate degree qualification inCommunity Services, Social Sciences, Human Services, Health orrelated field.The DCP Call Centre operates on a 24-hour shift work basis. Insome roles you will be required to undertake regular out of hourswork, and attendance at nights, evenings and weekends on a rotatingshift basis. Appropriate penalties are applied for thisarrangement.Persons of Australian Aboriginal or Torres Strait Islanderdescent, who have the appropriate background and skills but do nothave the essential qualification, may apply for and beengaged/assigned to the role of Social Worker and will be entitledto apply for any Allied Health Professional roles requiring aqualification in Social Work within the Department for ChildProtection (DCP).To find out more about this role, including the keyselection criteria and specialconditions, please click on the attached roledescriptions. Enquiries: Lisa Margrie, Business Manager on 088202 3937 or email: ****** Our workplace reflects the diverse communities we serve. Weencourage applications from all backgrounds, experiences, andabilities. This includes women, people with disability, Aboriginaland Torres Strait Islanders, the LGBTQI+ communities, and peoplefrom culturally diverse backgrounds.To apply for this role, please clickthe 'apply' button to be re-directed to the DCP Career Portal.Applications close: 21/06/2024 11:00 PMAttachments:- Role Description - Child Protection Case Manager - PO1.pdf - Role Description - Social Worker, Call Centre - AHP1.pdf Flexibility StatementThe South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. #J-18808-Ljbffr
