At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
As our new Immunology Account Manager, you will build strong relationships with customers across your assigned territory to drive adoption of our Immunology therapies and meet the needs of patients.
Key to your success in this role will be bringing a winning mindset to every interaction. Your positive attitude and ability to engage and build meaningful customer relationships with assigned customers across the Immunology area, demonstrate in-depth scientific and clinical expertise of your products, operate with outstanding cross-functional skills and teamwork will be essential.
It is an expectation of this role that there will be travel to service customers within the territory and regional areas as well as to attend business meetings. Interstate travel may be required from time to time.
Key Responsibilities & AccountabilitiesAchieve sales targets by promoting products to targeted specialist customers.Develop strong, long-term relationships with targeted specialist customers and other specialist prescribers as needed.Understand customer needs through proficient use of Value Based Selling and Institutional Selling.Understand and clearly communicate product and clinical material with credibility and confidence and ensure your clinical expertise remains current and in line with company requirements.Develop and successfully execute your Territory Business Plan (which will include plans for your assigned specialist accounts).Plan and implement programs within the territory to create awareness for your product. These will be multi-channel programs including face to face, virtual/e-interactions, Peer to Peer programs and OCE.Ensure financial and commercial analysis of the territory is effective and appropriate, and manage the territory to maintain profitability.Ensure KOL and TL action plan for the territory is supported in field.Operate with high integrity with customers at all times, including adherence to the Medicines Australia Code of Conduct and Lilly's internal ethical processes and policies.Respond to customer requests in a timely and effective manner.Promote the image of Lilly in disease state areas.Be a strong team player and work collaboratively alongside all Lilly colleagues.Lead the organisation and running of specific education initiatives (e.g. speaker meetings, webinars, etc.) to address customer needs and promote the products.Environment & Position ChallengesThe role requires a high level of expertise of the Immunology community including Dermatology and Rheumatology.There is an expectation that expert technical knowledge of Dermatology and Rheumatology is needed in order to be of value to decision makers to ensure patient safety is paramount.A high level skillset in account management is critical to ensure resources are maximized with a geographic area.Collaborating with colleagues across teams will be required in building the right networks and adding value to our customers.Basic Requirement & Key CompetenciesTertiary Qualifications in Science, Pharmacy, Business, Nursing or related discipline is essential.Demonstrated experience and strong success in a Specialty Sales role with similar complexity in the Pharmaceutical Industry is essential.Proven experience in the Immunology therapy area including Dermatology or Rheumatology is preferred.Most Critical Skills & Attributes:Selling capability (strategic customer focus).Account & Stakeholder Management – An ability to manage key accounts within a geographic area and to enhance relationships, to build and increase collaboration, to develop valued relationships with key influencers and teams.Scientific knowledge and application – A demonstrated ability to understand and disseminate scientific information and related disease states – at a depth required to credibly communicate with a specialist.Strong Professional Communication - Strong interpersonal skills and the ability to share relevant and high quality information.Business ownership.Business Acumen - To have an understanding of business drivers for both customer and organisation, cuts through the complexity to solve business problems that creates a mutually beneficial outcome.Planning and execution - An ability to review data; strategically plan actions that are implemented with the desired outcomes and accountability for these actions.High level organizational skills – The ability to prioritize and deliver on customer requirements and complete all administration tasks within the required timeframes.Leadership.Learning agility - To be able to effectively deal with a wide variety of people and challenging situations and is comfortable with complexity, can examine problems carefully and deliver in first time situations.Emotional Intelligence – To be able to evaluate emotions of self and others in order to understand drivers of behavior and build valued relationships, to remain optimistic and positive even in ambiguity or during a setback.Resilience – The demonstrated ability to be determined to achieve a goal, the ability to persevere during times of trial, ability to adapt to change and move forward after disappointments and setbacks.Compliance – the ability to understand operating principles, procedures and practices and to operate within them at all times.
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