Help Desk & IT Support (Information & Communication Technology) Reason Group is looking for a motivated and dynamic ICT Support and Test Engineer to join our organisation. You will develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
Key responsibilities scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentationidentifying variations and potential high risk areas in securing adherence to standards and proceduresrecommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedurescommunicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activitiesassisting in troubleshooting, diagnosing, testing and resolving system problems and issuesdeveloping, conducting and providing technical guidance and training in application software and operational proceduresanalysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systemstesting, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specificationperforming organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directionscreating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems What Makes you a great Fit Strong analytical skills and attention to detail, ensuring quality control and compliance with standards.Proficiency in technical troubleshooting and diagnosing issues with hardware, software, networks, and systems.Excellent communication skills for reporting, documentation, and collaborating with stakeholders.Experience in quality assurance, auditing, and implementing corrective action plans.Proven ability to improve processes, enhance operational efficiency, and develop effective solutions.Skilled in delivering technical training and guidance on system procedures and quality standards.5 years experience in IT and (or) Bachelor's degree in IT or related field, with relevant certifications like ISO 9001, CQA, CompTIA, or CISSP preferred. Why join us
Reason Group is always looking to attract people who are looking to advance their careers, have unique skills, who are collaborative and bring a can-do attitude to deliver value to clients, every day. Here are some of the reasons to join us:
Advance your career to work on meaningful and varied projects with great people.Enjoy the people-first culture, well-being, fun and happiness.Be part of a growing, sovereign Australian technology business.An innovative workplace where you can own your work, think differently, and create impact.An inclusive workplace where we celebrate our diversity, and you will feel like you belong.Professional development and pathways to learn, grow and be mentored by our leaders.Handsomely rewarded for performance. About Reason Group
Reason Group is a homegrown Australian business and technology services firm that specialises in digital government to make government easier for those who deliver it and the people it serves. Our brand promise is to help find better ways to deliver value for our clients. We are agile with end-to-end capabilities and a track record of consistent delivery across many government portfolios. We accelerate the design of modern government platforms and service delivery that support future economic growth and social outcomes. We bring whole-of-government insights and offer breakthrough strategic advisory, business management and digital delivery services working across some of the biggest government reforms.Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years experience do you have as an ICT Support and Test Engineer?Do you have a Bachelor degree in IT or relevant professional certification in it?Tell us briefly about yourself and how your experience and qualification makes you the ideal candidate for this role. #J-18808-Ljbffr