Networks & Systems Administration (Information & Communication Technology)Working closely with the Business Manager, the ICT Manager is responsible for leading Covenant Christian School's internal TechServe ICT/AV team of engineers with additional support from a third-party IT provider.You will have strong relational and technical skills that enhance team leadership and the ability to troubleshoot and problem-solve escalated and/or complex issues without requiring immediate external support.The school seeks someone with a comprehensive, hands-on understanding of IT infrastructure, including servers, networks, WiFi, and advanced systems integrations and automations, with recent professional development in these areas.Working with an established and effective team, you will model the effective service delivery of the school's IT systems, ensuring end-users are supported with empathy and patience. You will have opportunities to grow and be challenged as you assist the school in running smoothly, efficiently, effectively, and aligned to the School's Vision and Mission and Christ-centered focus.The following Job Description is an abbreviated version; the full Job Description can be found at: https://www.covenant.nsw.edu.au/employment/positions-vacantMinimum RequirementsCommitted Christian of a reformed evangelical persuasion actively involved in the life of your local church, with a strong passion for Christian community.Able and willing to sincerely affirm the School's Statement of Belief.IT Professional with a responsive customer service focus.Willingness to contribute to the teaching and learning goals of the school.Ability to identify, develop and implement time-saving workflows and automations, including scripting and creating custom queries through various database technologies.Ability to work independently and as part of larger teams, prioritise service requests, and communicate with clarity. Experience managing projects will be an asset.Experience in or certification in service delivery frameworks (such as ITIL).Familiarity with key platforms including Edumate, Canvas, Microsoft 365, SharePoint, Teams, Azure, JAMF Pro, MS SCCM, VMWare, and Wireless/Networking.Extensive experience in designing, implementing, and troubleshooting cutting-edge technology solutions.Demonstrated success in delivering multiple projects.Experienced in networks and security appliances, particularly in enterprise environments & VLAN.Experience with Routing & Switching technologies.Strong proficiency in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Microsoft 365 Exchange, Microsoft 365, and virtualisation technologies.Solid understanding of TCP/IP, Cloud Technologies, and IT security.Experience in managing and supporting Microsoft 365 suite of products including: Azure, Azure Active Directory, Entra, Cyber Security, Microsoft Intune, Microsoft Conditional Access, SharePoint, Teams, etc.Beneficial but not required, migrating infrastructure (servers and appliances) to cloud.Experienced with multi-server infrastructure, including virtualization and application clusters.Experienced with writing and updating documentation.Preferable but not essential, education sector experience.Tertiary qualification in a relevant field.Valid Working with Children Certificate.General DutiesLead the TechServe team in their ICT support of students, staff, and parents to meet educational and business objectives. Develop internal SLAs against which effective service might be measured.Analyse workflows from a user perspective and design and develop effective workflow process automations across the school.Seek continual improvements in our service delivery framework and objectives. Assist in the training and education of staff and students in the effective use of relevant digital technologies.Analyse, troubleshoot and problem-solve issues faced by end users, communicating effectively through the process.Contribute to the teaching and learning outcomes of the school by viewing each interaction as an opportunity for learning.Liaise with a range of vendors regarding purchasing, maintenance, and support.Contribute to the development of a culture of data security, privacy, and compliance.Develop and maintain internal documentation and training resources for end users.Any other duties as requested by the Principal and/or the Business Manager.LocationLocated on 3.5 hectares in leafy Belrose in NSW, Covenant Christian School is 19 kilometres north-east of the Sydney central business district in the local government area of Northern Beaches Council.With around 940 enrolled students across Prep to Year-12, we currently employ around 150 full-time and part-time staff, plus further casual staff, with all staff being active participants in their local Christian churches.ResponsibilitiesDevelop and maintain a customer service focus for the TechServe team:a. Maintain an emphasis on the priority of outcomes in the classroom across the whole teamb. Negotiate with clients to obtain outcomes that are consultative and effective for the schoolc. Ensure that internal clients' needs and requirements are dealt with in a timely and efficient mannerd. Model agreed service standardse. Provide ad-hoc training to the TechServe team at the point of needf. Review the status of tickets on a regular basisg. Develop and model effective change management practicesProvide technical support for jobs escalated by other TechServe staff:a. Action escalated tickets from the helpdesk systemb. Develop escalation processes in line with ITIL standardsc. Ensure all jobs are closed meeting agreed criteriad. Develop and maintain accuracy of knowledge base articles for TechServe staffDevelop workflow process automations:a. Investigate workflow needs with key stakeholders across the schoolb. Manage and implement workflow improvement projectsc. Develop workflows and application integrations which add value to existing processesd. Communicate clearly and effectively with relevant stakeholdersEmployment DetailsPermanent Full-TimeClassified as a Level 8 position with Employment terms and conditions governed by the Christian Schools NSW (Support and Operational Staff) Multi-Enterprise Agreement (latest version).
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