Ict Customer Support Officer

ICT Customer Support Officer Permanent, Full-time position Work hours: 38 hours per week Salary $73,150 to $80,000 per year plus superannuation Casphone is looking for a qualified ICT Customer Support Officer to join our team. We are looking for a self-motivated, English speaking, articulate person to fill the role.
Job Duties: Determining software and hardware requirements to provide solutions to problems Responding to inquiries about software and hardware problems Adapting existing programs to meet users' requirements Installing and downloading appropriate software Ensuring efficient use of applications and equipment Implementing computer networks Designing and maintaining websites Repairing and replacing peripheral equipment such as terminals, printers, and modems May work in a call centre Skills and Experience Required: Proven experience in a similar ICT customer support role Strong technical aptitude and troubleshooting skills Minimum of 2 years' work experience as an ICT Customer Support Officer or similar role Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users Experience with ICT systems, including hardware, software, and networking technologies Customer-focused mindset with a commitment to delivering high-quality service If this sounds like your next career move, please apply along with your resume and a brief covering letter highlighting why you would be suitable for this position.
Job Type: Full-time
Pay: $73,150.00 – $80,000.00 per year
Work Location: In person
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