Learn how a merit list or pool may be usedApplicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool.
If the applicant agrees, the results may be shared with other Australian Public Service (APS) agencies for filling similar roles.
Applicants may be offered a future role without the need to reapply.
A merit list or pool may be used for up to 18 months.
This merit list or pool may be used to fill other vacancies anywhere in Australia.
For more information about Merit Lists or Merit Pools please go to APSC's website - The APS Merit Principle.
Australian Criminal Intelligence Commission (ACIC)ICT Change Management & Service Transition LeadCanberra ACT
The ICT Change Management & Service Transition Lead will have overall responsibility for the effectiveness of the ICT Change Management process and ensuring the smooth and effective transition of ICT Services into the live operation environment at the ACIC.
You will ensure that technical changes to ICT Services are adequately assessed for impact, prioritisation, release scheduling, authorisation, implementation, support and post-change success with the ultimate goal of significantly reducing and/or eliminating service disruptions resulting from ICT changes.
The role is also accountable for the safe, well-managed and enabling service transition, ensuring the requirements of transition are consistently considered in terms of risk and business benefit while also meeting business, security, operability, support and audit requirements.
The key duties of the position include:Facilitate the ICT Change Control process, including but not limited to hosting Change Advisory Board meetings, managing change scheduling and clear communication of change policy and procedures.Establish a service transition process, monitoring releases and implementing tools and resources to ensure the transition of services to the live environment are well managed, planned and compliant.Leads the assessment, analysis, planning and design of release packages, including assessment of risk.Liaises with business and technology teams on release scheduling and communication of progress and conducts post-release reviews.Provides authorisation for critical ICT Changes and ICT release activity and point of escalation.Establish and/or maintain ICT Change Control and Service Transition policies for the organisation, within the context of both development and production operations.Drive ICT Change Control and Service Transition process maturity, baselining processes and undertaking regular reviews leveraging the Service Management Tool (ServiceNow) to ensure compliance and continuous improvement.Provide mentorship, training, knowledge documentation and skills transfer to embed service management and good practice into both the Service Management team and the branch.Analyse data trends relating ICT Change Control and Service Transition compliance and effectiveness, identifying areas of concern and correct course of action.Present and/or develop service level reports to executive levels of management.Collaborate with other team members to ensure consistency of delivery, adherence to ICT Change Control and Service Transition standard practices, and continuous improvement.Implement a robust audit and review process which ensures standards compliance.Conduct workshops as required to identify, assess and address ICT Change Control and Service Transition process deficiencies and ensure common understanding of process intention and operation.Represent the section at meetings as required.Our ideal candidateTo be successful in this role, you will demonstrate the following experience, skills and attributes:
Experience working in and/or understanding a complex ICT environment and the stakeholders that depend upon ICT services.
A strong ability to grasp an overall understanding of the connections and dependencies between different technology stacks and their relationships with the IT service layer.Demonstrated experience in implementing and/or managing IT Service Management processes within an organisation, ideally ICT Change Management and Service Transition.Demonstrated ability to drive service delivery performance across multiple teams within an organisation.Displays strong leadership skills, and is self-motivated to achieve business outcomes.Possess strong communication and interpersonal skills both verbally and in writing, with demonstrated experience in preparing executive briefs.Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity.
Successful applicants will be required to obtain and maintain a minimum Negative Vetting Level 1 security clearance.
Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC.
Please refer to the ACIC's Character Standards for further information.
NotesThe ACIC is committed to diversity and inclusion.
We celebrate and champion diversity to ensure we reflect the community we serve and pride ourselves on our vibrant culture.
We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.
Getting to know the Australian Criminal Intelligence Commission (ACIC)The Australian Criminal Intelligence Commission (ACIC) is Australia's national criminal intelligence agency.
Our vision is an Australia hostile to criminal exploitation.
We work with our national and international partners to conduct investigations and collect intelligence to combat serious and organised crime, cybercrime and national security threats.
We develop and maintain national information and intelligence sharing services and systems for use by state, territory and Commonwealth law enforcement agencies.
We also deliver nationwide background checking services to support employment or entitlement decisions to keep the Australian community safe.
The ACIC Board provides strategic direction to the ACIC and represents Commonwealth, state and territory law enforcement and other regulatory agencies.
Our purpose is to protect Australia from criminal threats through coordinating a strategic response and collecting, assessing and disseminating intelligence and policing information.
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