Business/Systems Analysts (Information & Communication Technology)Full timeOperating within the Mission, Vision, and Values of Cocoon SDA Care, the purpose of this role is to play a pivotal role in enhancing the efficiency and effectiveness of our organization's operations.
You will work closely with the compliance team to identify business operational gaps, analyse processes, and provide data-driven insights and solutions to improve service delivery and support NDIS participants.Main tasks Core objectives include:Collaborate with stakeholders to elicit, document, and prioritize business requirements, ensuring alignment with NDIS regulations and guidelines.Conduct thorough analysis of current business processes and systems.Analyse existing workflows and identify areas for improvement in efficiency, cost-effectiveness, and compliance.Recommend and assist in implementing process improvements.Work with IT teams to ensure seamless integration of new systems or enhancements into existing technology infrastructure.Develop test plans and test cases to ensure the quality and reliability of new processes and systems.Create and maintain comprehensive documentation of business processes, requirements, and solutions.Ensure compliance with NDIS documentation and reporting standards.Stay up-to-date with NDIS policies, guidelines, and regulations, and ensure that business processes and systems remain compliant.Conduct organisations operational internal auditing.Ensure company policies and procedures align with NDIS requirements.Evaluate the design and operating effectiveness and efficiency of internal controls.Identify control gaps and recommend appropriate mitigating actions.Participate in regular team meetings.Gather effective evidence for audit.Receive, document, and categorise complaints from NDIS participants, representatives, and other stakeholders.Develop solutions and action plans to address complaints, striving for fair and equitable resolutions.Conduct thorough and impartial investigations into complaints to identify root causes.Provide advice to our stakeholders in formulating appropriate corrective actions.Demonstrate a professional approach.Exhibit organisational and time management skills.Maintain excellent attention to detail.Demonstrate analytical thinking, initiative, business awareness, strategic thinking, and a positive approach to change.What's in it for you?You'll experience a rewarding career where your skills and commitment are recognised and rewarded.
This is a rare opportunity to enjoy working in a family-friendly, supportive, close-knit working environment driven by strong values.Consistent shifts that offer stability & the chance to have a real impact.Online, specialised & on-the-job training.EAP services.Mandatory requirements:Certificate III in Disability, Individual Support, or equivalent.First Aid, CPR, Manual Handling, and Medication Administration training or willingness to obtain.#J-18808-Ljbffr