Description Hutcheon and Pearce TECSight Technical Support Specialist Are you an Ag Mechanic looking to get off the tools but still want to be involved in machine diagnostics? Have you got a passion for the fastest growing sector in the agricultural industry? Do you want a new challenge to build your skillset? Whether it's your 1st year in the industry or your 40th, we want to hear from you! What is TECSight? Hutcheon and Pearce's TECSight team is a remote support centre based in Wagga that deals in all things John Deere. We provide over-the-phone, on-farm and Precision Ag support to help our customers seamlessly connect their machines. Using John Deere technology, we provide data insights to improve their farm's productivity and profitability.
An average day includes setting up displays, receivers, rate controllers and other AMS products; talking to both our customers and branch mechanics through machine diagnostics; helping our customers get the most out of the digital tools available, including Operations Center and Property Center.
About the Role As a TECSight Technical Support Specialist, you will provide consulting services and expertise to customers and all dealership departments for the mechanical support of precision farming products, remote service diagnostics, the John Deere Connected Support strategy, and other aligned technology and applications.
Responsibilities Provide basic precision ag support both internally to your branches and externally to our customers. Proactively monitor and action customer machines, uptime alerts, and connectivity items. Participate in John Deere training to maintain current product knowledge. About You Experience as a qualified technician or in an agricultural-related role. Ability to understand repairs and maintenance with the ability to follow Technical Manual Procedures. Proficient oral and written communication skills with solid analytical skills. Ability to operate with a solutions approach and identify existing/emerging customer needs. What's on Offer: Industry Competitive Remuneration. Staff discounts on John Deere parts, products, toys, and merchandise. Receive support to achieve your personal goals through our Westpac Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, 'Book a Banker' workplace appointments. Access to Toyota Fleet Vehicle discounts. Enjoy exclusive discounts and cashback offers through our 'Swag Store App'. About Hutcheon and Pearce Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, has a rich history spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural/lifestyle industry. As a leading provider of John Deere equipment, we're committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.
Our team embodies four core values — Community, Innovation, Integrity, and Teamwork. These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.
Hutcheon & Pearce has always been a proud family business. To us, our team is family.
Want more information? Contact or call Tyler on 0428 668 748. Apply Today to experience the H&P difference!
Submit a Resume and Cover Letter detailing your relevant knowledge, skills, and experience. As part of the recruitment process, pre-employment checks will be conducted in line with the requirements of the position.
Hutcheon and Pearce is an inclusive employer. We strive to reflect the communities that surround us; as a result, we welcome and encourage applications from skilled people from all walks of life.
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