Organisation: Department of Families, Fairness and Housing
Occupation: Community Services
Reference: VG/377979
Job posted: 30/09/2024
Closes: 14/10/2024
Classification: HSO2
Salary Range: $76,817 - $93,275
The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women, and youth.
The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.
We are committed to developing and supporting a workforce that is well equipped and highly motivated.
All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.
THE ROLE Housing Services Officers play a vital role in supporting the delivery of client-centred services to individuals and families who seek housing assistance or reside in public housing.
This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.
Based in offices across the state and working across two teams, the role undertakes a range of tasks relating to tenancy and property management and/or the provision of housing advice and assistance that may include:
Managing and maintaining tenanciesProviding support and information on servicesIdentifying and assessing Victorians' housing needs and their eligibility for servicesAllocating rental properties to eligible applicantsVisiting and working with tenants to resolve tenancy issuesEnsuring maintenance work is carried out on tenants' homes.ACCOUNTABILITIES INCLUDE Assess client's needs and provide comprehensive advice on housing options from a range of established policy, procedures and standards.Make appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs.Prepare routine cases with well-established procedures and represent the department at tribunals.COVID-19 VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances.
HOW TO APPLY All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange portal.
Applicants are encouraged to apply online.
Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
Please apply to submit your interest in this position.
Job type:Full time
Job classification:HSO2
Contact:For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
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