A03 Housing OfficerTemporary ongoing contract, with extension options.QLD Government$48.90 + super per hourASAP StartInalaExciting opportunity to join this amazing, supportive team in a Housing Service Centre where you will provide a broad range of applicant, tenancy and property management services and advice to customers with complex needs. The RoleRespond to customers via the telephone and face to face, undertake customer interviews, make referrals to support service agencies, assess new social housing and private housing assistance applications from customers.Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.Manage tenancy arrangements, allocations, changes of tenancy and vacancies and liaise with other housing providers ensuring departmental compliance.Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints.Manage property maintenance and conduct property inspections.Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections.YouThe successful candidate will have excellent communication skills with strong empathy and have previously worked in a customer-facing role. You will be able to demonstrate the following:
Proven customer service experience (telephone and face to face)Intermediate Microsoft Office skills and confidence to quickly learn additional IT systemsHigh attention to detail and able to work independentlyExcellent communication skillsHigh confidentiality, empathy and resilience to deal with people in distressAble to work under pressure in a fast-paced environmentPrior experience in property maintenance is highly desirable, however not essentialA National Criminal History check will be required before placementDrivers LicenseApplyTo be considered for this position, please apply below with your CV and cover letter in Microsoft Word format. Alternatively, email me directly at or call me on .
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