Administration Officer Community Access and Bookings Children's Health Queensland Hospital and Health Service (CHQ HHS) is a recognised leader in paediatric healthcare, teaching and research.
With a dedicated team of more than 5000 people, our point of difference is in the way we provide care to children, young people and their families every day.
This is through our steadfast commitment to providing patient and family-centred care at every level of our service and our continuous drive for service and operational excellence.
Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales.
We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and family-centred care.
A recognised leader in paediatric healthcare, education and research, Children's Health Queensland delivers a full range of clinical services, tertiary level care and health promotion programs.
We provide an integrated network of services through:
Statewide services and programs, including specialist outreach and telehealth services Partnerships with other hospital and health services and non-government organisations Children's Health Queensland provides services from key locations in the Brisbane metropolitan area and works with the 15 other hospital and health services as well as NGOs and charity partners in Queensland to deliver an integrated network of healthcare services and support across the state.
The position of Administration Officer Community Access and Bookings Service (CABS) encompassing the Child Health Service (CHS) and the Child Development Program (CDP) within the Division of Child and Youth Community Health Services (CYCHS) will:
Provide a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude to assist with the administrative function in the processing of referrals and associated appointment booking processes.
Support a team of clinical staff for Child and Youth Community Health Services and perform a range of administration functions to provide consistent and high-quality services within a phone-based environment.
Provide a professional and courteous incoming call distribution service for staff, patients and external stakeholders of Child and Youth Community Health Service (CYCHS) ensuring appropriate action, response, and follow-up within suitable timeframes to support in delivering quality services.
What CHQ HHS can offer
Apart from contributing to the development of Australia's best paediatric health service, you will also benefit from a competitive remuneration package and a working environment which embraces professional development, builds capabilities, and supports staff to maximise their health and wellbeing.
Additional benefits include:
12.75% employer superannuation contribution 17.5% annual leave loading Salary packaging Employee Assistance Program Work/life balance, variety and flexibility Some roles within Queensland Health are designated as 'Vaccination Preventable Disease (VPD) risk roles'.
A VPD risk role is a role in which the incumbent may be exposed to the risk of acquisition and/or transmission of a VPD.
Please refer to the attached Role Description for more information and what requirements may exist.
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are encouraged to apply online; Please review the Role Description for more information on application process requirements.
Agency referrals will not be accepted for this position.
Inclusion and diversity We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.
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