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Position:HOUSEKEEPERPosition SummaryThe Housekeeper position is responsible for delivering 5-star cleaning service to our 88 beautiful guest rooms including turndowns and special services, resort laundry and cleaning the resort common areas. Housekeepers will be expected to work independently and within a team environment to provide clientele with an impeccable housekeeping experience.Wages: $18.50/hourJob Duties* Demonstrate desired service behaviors in accordance with Relais and Chateaux expectations.* Correctly clean all assigned guest rooms and common areas including dusting, making beds, linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning and more- all to Sonora Resort's standards.* Scrubbing, sweeping, vacuuming, and mopping the floors in guest rooms, public spaces, staff common areas and meeting rooms.* Provide cleaning services during the day and turn down service during the evening.* Update and record all cleaned rooms in close relationship with the department manager and Guest Services.* Return and properly tag all lost and found articles.* Fill guest requests in a timely and efficient manner.* Dispose of collected garbage and recycling in the appropriate areas; ensuring recycling is sorted correctly following Sonora's environmental efforts.* Laundry services including sorting, folding and pressing a variety of linen.* Stocking closets with all room amenities, linens and bar stock.* Maintain proper usage of cleaning supplies and equipment.* Ensure effective working relationships and clear communication is maintained with all colleagues and departments.* Ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner in coordination with the Maintenance Manager.* Drive small electric vehicles around the resort. Qualifications* One (1) year of experience in housekeeping services; experience in a live-in resort environment is preferred.* High School Diploma required. Additional education or experience in the Hospitality, Tourism, or related fields would be an asset.* Must be fluent in English, second language an asset.* First Aid & AED certificates are an asset. Skills & Characteristics* Adapts easily to change; works quickly and accurately under pressure, tight deadlines and multiple priorities.* Strong analytical, strategic and creative problem-solving skills.* Exemplary customer service skills and a demonstrated willingness to exceed guest expectations.* A calm, polite and composed demeanor.* Ability to work cohesively with fellow colleagues as part of a team or independently with minimum supervision.* Ability to build and maintain strong relationships at all levels of the organization.* Effective decision making and problem-solving capabilities demonstrating sound judgement.* Trustworthy with sensitive and confidential company information (company + guest).* Excellent interpersonal and communication skills, both written and verbal.* Strong organizational skills with keen attention to detail. Resort Life* Shift work is required seasonally; comprised of 10 – 20 working days and 4 non-working days, subject to change during peak season; employees are expected to be flexible in their scheduling to meet the needs of the business.* Shift work may include evenings, weekends and holidays.* Staff are required to leave the resort on their scheduled non-working days and are responsible for securing accommodation and further transportation thereafter.* Accommodation, meals, water taxi transportation and staff amenities are provided while at the resort, along with competitive salary and benefit package. Physical Aspects of Position (include but are not limited to):* Physically demanding tasks in a fast-paced environment with tight deadlines.* Repetitive tasks, handling heavy loads, combination of standing, walking, or sitting for extended periods of time, bending, crouching, kneeling.Visa RequirementsApplicant must be legally eligible to work in Canada.About Sonora ResortSonora Resort, a Relais & Chateâux property, is located on Sonora Island in the Discovery Islands of British Columbia. It is accessible by boat or air, and 50 minutes by helicopter from Vancouver. Known as one of Canada's hidden gems, Sonora has a unique place in the world because of its secluded location, abundance of natural beauty and wildlife, with luxury accommodations and gourmet cuisine. Sonora operates seasonally and is part of the Relais & Chateâux association of the world's finest hoteliers, chefs and restaurateurs that has set the standard for excellence in hospitality.Apply at: https://sonoraresort.com/page/careers/To meet us in person, please see us at The Black Press Career and Post-Secondary Education Event. - Free Admission - Bring Your ResumeThursday January 11, 2024,11:00 AM - 3:00 PMBay Street Armoury715 Bay Street, Victoria, BCCompany: Sonora ResortSalary: $18.50/hourContract: PERMANENT
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