We have a full-time position of Hotel Receptionist available in Cairns QLD, 4870.
SKILLS You must have at least a relevant AQF Certificate III and 12 months of relevant experience.
RESPONSIBILITIES Be the first point of contact for visitors, clients, and other relevant persons. This involves always providing a welcoming and friendly demeanour including when assisting with the check-in/out process, dealing with customers inquiries and actioning items as necessary to ensure guest satisfaction.
POSITION DUTIES Ensure high-quality customer service is provided to guests at all times.Manage the day-to-day operation of the hostel.Elevate issues as required.Manage reservations & check-ins, payments and check outs.Handle customer queries and questions.Build and maintain positive relationships with guests, staff, and vendors.Maintain cleanliness and safety standards.Ensure all emails are responded to in a timely manner.Ensure high levels of customer service are maintained.Respond to and close out guest concerns and complaints.Deal with any issues that arise.Respond to guest and staff feedback regarding broken or malfunctioning items and liaise with state site manager to arrange and implement a preventative maintenance schedule.Ensure all guests abide by hostel rules.Ensure the cleaning team maintains quality standards for cleanliness.Undertake daily spot checks of rooms.Assist with the management of all external contractors including cleaners, pest control companies, fire monitoring, council and waste contractors.Assist with the management of the performance of external contractors and ensure all issues are rectified in a timely manner.Assist in implementing yield management principles in response to occupation levels, seasonal fluctuations etc to help maximise hostel revenue.Ensure that the hostel identifies and meets the changing needs of guests.Assist with maintaining and regularly updating the hostel's social media pages.SALARY The salary will range from $60,000 - $65,000 depending on the candidate's skill, experience and education.
TO APPLY Applications in Word format should be forwarded to us by clicking the 'Apply' button below.
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