About the roleAn exciting opportunity has become available for an experienced Teleservices Administration Officer to join the Mater Health Service. This a casual position working across a 24/7 roster. For example this roster is inclusive of day shifts, afternoon shifts, overnight shifts, weekend shifts and public holidays.The purpose of this position is to provide an efficient and effective and professional service for customers, patients and staff of the Mater Health Services through the Teleservices Centre and Reception in keeping with the Mater Philosophy.Salary range: $28.67-$33.28 (MCA2) per hour plus superannuation and access to not-for-profit salary packaging up to $15,900What you'll be doingIn this position you will be responsible for the following: Managing a high volume of calls and inquiries for Mater Health Services and resolve or redirect to the appropriate department / staff member / extension in a polite and professional mannerAct as receptionist for Mater Hospital BrisbaneAction all emergency codes as required and in accordance with hospital procedures.Develop and maintain good knowledge of Mater Services, locations, personnel and information necessary to deal with inquiries customary to a forefront positionMonitor alarm systems including fire, medical gasses and security as requiredCarry out administrative duties as requiredDevelop and maintain a good knowledge of rosters and term allocations and be able to utilise them as necessaryParticipate in quality improvement activities including the development and maintenance of procedures relevant to the area and education and training activitiesContribute to and maintain an efficient, productive and positive workplace and communicate and co-operate with fellow workers to promote team work within the departmentAttend/participate in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses About youAs the successful candidate, you will possess the following: Demonstrated recent experience in a similar position (hospital or health setting highly advantageous)To be available to work shift work including overnights, weekends and public holidays in accordance with the rosterProficient typing skills and ability to utilise multiple computer systemsPersonal attributesA positive attitude and approach to workA commitment to excellent service and accuracyMature, well presented, responsible and approachableDemonstrated reliability, integrity and confidentialityDemonstrated commitment to continued professional development Why join us? is Queensland's largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.We are a leader in healthcare, education and research — and that's because we employ exceptional people. #MAKEYOURMATERMOVE Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home payAccess to package meal and entertainment expenses via salary packagingAccess to leading education and professional development via Mater EducationAccess to our Employee Assistance Program and on-site pastoral care teamsDiscounts to local and national business/venues for Dining/Retail/Travel & Accommodation/OtherUnlimited access to a multitude of discounted fitness facilities through Fitness PassportAccess to on-site, discounted parkingDiscounted food and beverage at various campus cafés and coffee venues Applications close on Friday 26th April. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
