Join the Executive Team at Stamford Plaza Adelaide as our Hotel Manager About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.
The hotel portfolio consists of nearly 1800 rooms and over 1000 employees.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset.
We strive to retain, develop and reward passionate and success-orientated professionals at all levels.
About the role A unique opportunity has arisen to join the iconic Stamford Plaza Adelaide as a Hotel Manager, reporting to the Area General Manager, Adelaide.
This role would ideally suit a person keen to relocate to South Australia or an Executive Assistant Manager seeking their next challenge.
A professional business leader is required to oversee the daily operational demands in the absence of the Area General Manager.
As Hotel Manager, you are expected to have practical hard skills, which include marketing and social media fundamentals, front of house exposure, bookkeeping, revenue management, food/beverage, and event management capabilities.
The successful applicant comes equipped with exceptional communication skills to clearly and strategically lead our diverse team, be of an analytical, results-driven mindset, to meet and exceed our strategic operational goals.
Core requirements of your role Be a true people person, capable of fostering genuine guest experiences with a warm welcome.
Develop and implement operational policies and procedures to ensure efficiency and quality across all properties.
Monitor and improve guest satisfaction levels through effective management and problem-solving.
Ensure the execution of exemplary customer service that drives guest satisfaction and loyalty.
Effective planning, management, and organisation of operations to deliver the best possible experience to guests.
Timely and effectively troubleshoot any issues arising in Hotel operations.
Monitor and motivate staff with constructive communication in a positive work environment.
In conjunction with departmental managers, evaluate staff performance and implement annual KPIs.
Plan, implement and manage overall daily operations under the instruction of the Area General Manager.
Drive forward sales strategies and oversee expenditure by collaborating with the sales and marketing director.
Manage the hotel's online presence and generate an online buzz through special offers and promotions.
Lead on sustainability programs in conjunction with the engineering team.
Oversee/supervise maintenance and in-house refurbishments and conduct risk assessments on revenue and guest experience.
Manage budgets and control expenditure.
Track hotel revenue and optimise profit.
In collaboration with the delegated HOD, analyse sales figures, reports, and the different market segments and channels.
About you The successful candidate should have 3+ years' proven experience as a Hotel Manager or similar role in a 5-star hotel and hold a Diploma or Degree in Hotel Management, or similar.
Proven ability to motivate and manage staff.
Advanced working knowledge in Excel and PowerPoint.
Excellent interpersonal, leadership, and communication skills.
Ability to stay calm under pressure situations.
Exceptional time management skills and be culturally aware.
Full working rights in Australia.
Culture and Benefits A highly competitive salary.
Discounted meals and beverages.
Supplied meals during allocated shifts.
Employee Assistance Program.
Complimentary onsite dry cleaning.
Complimentary onsite car parking.
This is a full-time placement, operationally driven hours with occasional evening and weekend work.
How to Apply If you have the experience, we'll give you the opportunity.
Please submit a cover letter and resume.
We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Stamford Hotels and Resorts is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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