About The Royal Sydney Golf Club The Royal Sydney Golf Club, a private members club, is fortunate to be considered one of Australia's most prominent social and sporting institutions, having proudly hosted a number of world-class sporting events including the Australian Open on 15 occasions and the 2011 Davis Cup. It is recognised nationally and internationally for its world-class sporting facilities which include two golf courses, 18 tennis courts, bowling greens, croquet lawns, squash courts, snooker tables, a gym, swimming pools, cafes, club bar, a dining room, accommodation rooms and multiple function rooms.
Royal Sydney's vision is to nurture the excellence, traditions and reputation of the Club by providing a wide range of outstanding sporting and clubhouse activities, facilities and experiences for all members, their families and guests. Bringing this vision to life, Royal Sydney is proud to have a diverse and inclusive community of staff; together delivering service excellence, making a positive impact for our members and communities around us and for each other. We contribute as individuals and collaborate as one team towards shared goals, acting with professionalism and integrity to deliver the best outcomes.
The Role We have a new opportunity for a solution-focused Hospitality Manager to join our team. You will be responsible for leading an enhanced service offering whilst refining and improving processes. You will bring creativity and innovation to influence the delivery of exceptional member and guest experiences. This role will support the Director of Clubhouse to oversee and enhance the daily operations of Clubhouse departments including Reception, Accommodation, Stores, Housekeeping, Kitchen, Food and Beverage, and Events. You will also be responsible for effectively coordinating all aspects of the operations with a hands-on approach and exceptional leadership skills to guide, coach, and mentor your team, fostering a culture of excellence.
This is a full-time role requiring flexible availability to work during the week including evenings and weekends in line with event activities.
Key Responsibilities & Capabilities will include: Elevate the experience provided to members and their guests. Aspire to consistently deliver services considered world-class. Create a model of engagement to uplift our member journeys within the Club. Support the creation and delivery of a schedule of events and activities to create a vibrant clubhouse welcoming. Define and rejuvenate the Club's hospitality spaces and their offerings. Working closely with the Director of Clubhouse to oversee all aspects of operations of Food & Beverage, Stores, Kitchen, Events, Reception, and the Housekeeping departments. Maintain standard operating procedures for revenue and cost control, scheduling rosters in accordance with the Club's Enterprise Agreement and labour forecasts working with the Director of Clubhouse to ensure this is consistently applied across all departments. Actively lead the recruitment and selection of staff for all areas in collaboration with the HR department and in line with Club processes. Establish a supportive environment with a culture of expectation setting, timely feedback, effective training aligned to development needs with a view to creating a talent pipeline, 1/1 coaching, mentoring and support resulting in high performance. Support, promote and champion change, and assist others to engage with change. Ability to drive innovation and creativity. Solution-oriented with a member-focused service ethic. Essential Requirements: Minimum 10 years' experience in a leadership role within the Hospitality Industry. Valid Working with Children's Check and Responsible Service of Alcohol. Proven management experience of a multi-facet venue. Ability to develop a rapport and working relationship with all members and staff and lead from the front. Analytical and critical thinking skills. A strong financial acumen relevant to P&L Management and cost control. Ability to self-manage and meet deadlines. Excellent written and verbal communication skills. A proven ability in training/professionally developing employees. Work with Us! Ample opportunities for Learning & Development including 24/7 access to an extensive learning platform. Staff wellbeing program including free exercise classes for staff in our state-of-the-art fitness facilities, golf lessons, tennis clinics, and access to our Employee Assistance Program. Daily staff meals. Uniforms provided plus uniform allowance. 20% discount on purchases (e.g. wine and sporting goods from our retail store). 15% discount on TFE hotel or apartment bookings across Australia, New Zealand, and Europe. TFE brands include but are not limited to Adina, Vibe, and Travelodge. 17.5% loading on Annual Leave and Special Recreation Leave. Additional Special Recreation Leave of 3 days per year. Paid Parental Leave benefits. All-day free street parking available and bus stop and ferry located outside the Club. We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill, and passion. We actively seek people who genuinely wish to have a positive impact on those around them.
Please note that if your application progresses to the pre-employment stage, you may be required to complete a background check. If the search returns a criminal record, the Club will assess whether the records impact your ability to perform the key requirements of the role.
If you are ready for your next career move, we can't wait to hear from you!
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Kelly Garland on (02) 8362 7000 , quoting Ref No. 1196512.
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