Mantra on Little Bourke, 471 Little Bourke Street, Melbourne, Victoria, Australia Req #3110
Tuesday, 22 October 2024
Located in the heart of Melbourne CBD, Mantra on Little Bourke , offers a mix of self-contained executive studios, one and two bedroom apartments as well as quality craft brews, wines and gastropub style food at Alibi Kitchen and Bar. With its central location, you will be spoilt for choice for things to do in your free time with restaurants, café-filled laneways, bars, galleries, parklands and two of the most renowned sporting complexes in Australia - Etihad Stadium and the MCG - all at your doorstep.
Purpose
As a Hospitality All Rounder – Front Office, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional local knowledge ensuring our guests have a memorable stay.
Primary Responsibilities
Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers Be the first point of contact for our guests, addressing inquiries, answering questions and suggesting local activities Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay Safely and securely handle payment transactions, verifying billing details for accuracy Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs Facilitate the resolution of guest complaints, transforming challenges into opportunities Skills and Experience
Customer service-oriented with exceptional communication skills Previous experience in a similar role in the hospitality industry as GSA, Reservations or Concierge is preferred Proficiency in using reservation and property management systems is a plus Problem-solving skills and the ability to remain calm under pressure Team player with a positive attitude and willingness to go the extra mile Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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