Peppers Broadbeach, 21 Elizabeth Avenue, Broadbeach, Queensland, Australia Req #3022Monday, 14 October 2024Peppers Broadbeach is located in the heart of the Gold Coast's retail and dining precinct, Broadbeach, and within walking distance from the light rail. The property consists of two towers that include stylishly designed one and two bedroom suites, three bedroom Sky Home, and a Sub Penthouse. With Pacific Fair Shopping Centre just a stone's throw away, you have easy access to retail and dining therapy on your days off!PurposeAs a Hospitality All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional local knowledge ensuring our guests have a memorable stay.Primary ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.Be the first point of contact for our guests, addressing inquiries, answering questions, and suggesting local activities.Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.Safely and securely handle payment transactions, verifying billing details for accuracy.Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.Facilitate the resolution of guest complaints, transforming challenges into opportunities.Skills and ExperienceCustomer service-oriented with exceptional communication skills.Previous experience in a similar role in the hospitality industry as GSA, Reservations, or Concierge is preferred.Proficiency in using reservation and property management systems is a plus.Problem-solving skills and the ability to remain calm under pressure.Team player with a positive attitude and willingness to go the extra mile.Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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