About the roleRole type: 12-month fixed term contract Role location: ANZ Ballarat Branch: Sturt Street, Ballarat VIC At ANZ our purpose is to shape a world where people and communities thrive.We're making this happen by constantly looking for ways to improve our customers' financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.What will your day look like?As a Home & Investment Lending Associate, your role is to work with the Home & Investment Lending Manager to support customers in saving for, buying and owning their own home or investment property.You will coach customers through each step of the journey, ensure their experience with ANZ is seamless and maintain relationships with existing customers.You will be passionate about delivering on our Customer Promises to ensure customers are strong advocates for ANZ.You will be responsible for identifying appropriate products and solutions to meet your customer's needs and ensuring lending administrative activities are completed accurately and on time.You will also be involved in other branch activities to provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating on digital solutions.You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.Importantly, you will be responsible for adhering to ANZ's policies, processes and standards.What will you bring?To be successful in this role, you should bring in the following: Role model strong customer focus, preferably with home lending and retail banking experience Financially savvy Ability to multi-task, highly adaptable to change and ambiguity Proactive, shows initiative Strong analytical skills and the ability to resolve problems Active user and promoter of technology Excellent interpersonal and communication skills High level of attention to detail is essential Enjoy working in a collaborative team environment You're not expected to have % of these skills.At ANZ a growth mindset is at the heart of our culture and we actively encourage people to try new things.So, if this role interests you and you feel you have most of these things in your toolbox, we'd love to hear from you!
