Select how often (in days) to receive an alert:hold - Technical Writer (AUS) - Immediate Start availableLevel: Junior, Associate level (1.5 to 5 years of experience)Connecting networks, clouds and businesses, Console Connect by PCCW Global is dedicated to helping organisations overcome the barriers and complexity of connecting to the cloud. Our goal is to provide businesses with on-demand, dedicated connectivity into cloud service providers and partners around the globe, making access to business-critical applications simple, predictable and ultra-secure.Console Connect by PCCW Global is the world's first global software-defined interconnection platform, born out of the belief that business connectivity should be simpler and more accessible for all. Console Connect enables users to efficiently manage their private connections via a user-friendly interface, regardless of their level of technical expertise.We are currently seeking an experienced Technical Writer/ Document Controller to join our team in Australia.Key ResponsibilitiesEffectively manage a broad range of documentation projects for different teams across the organisation.Undertake document control related activities and ensure all documentation is processed in accordance with document control procedures in a timely manner.Manage logging, distribution, filing and archiving of controlled documents. Maintain registers including document and records registers.Produce documentation and create templates that support the operations of our information security management systems including policies, procedures and work instructions.Work collaboratively with developers, engineers, product managers and other subject matter experts to create content for internal stakeholders and our customers.Review and update documentation to ensure compliance with applicable standards and contract requirements.Research, evaluate, and recommend new documentation tools and methods in support of documentation development and improvement efforts.Conduct regular audits to ensure processing is completed consistently and in accordance with procedures.Core Competencies, Skills and ExperienceExcellent communicator with a background in network or software engineering who can write, publish and maintain accurate, high-quality content and documentation for internal stakeholders and our customers.Experience in writing internal policy and procedure documentation.The ability to interpret highly technical information and present it in concise language that can be understood by technical and non-technical audiences alike.Strong attention to detail.Demonstrated experience in document management systems, related methodologies, strategies and systems.Highly developed organisational skills: the ability to manage and prioritise multiple documentation projects across different teams, products and services.Strong collaboration and communication skills, both written and verbal; this includes the ability to multi-task and work independently while thriving in a geographically distributed environment.Sound conceptual, planning, analytical and problem-solving skills.Self-motivated and enthusiastic.Bachelor's degree in IT, computer science, or an arts or language field, or an equivalent.How to ApplyYou should submit a detailed resume and a cover letter (optional) highlighting your qualifications and experience relevant to the role (we only accept CVs in English).NOTE: We appreciate all applications, but only shortlisted candidates will be contacted for further consideration. Thank you for your interest in PCCW Global & Console Connect. And strictly no agency calls or agency CV submissions.*** No visa sponsorship is available for this position ***PCCW is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes.
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