Helpdesk Attendant

Casual Role. Shifts across 24/7 service roster. Professional and supportive team environment. THE POSITION You will be required to communicate with different stakeholders in a prompt, courteous and professional manner, ensuring a high level of customer service. Ensure communication links to internal and external service providers/contractors are maintained at all times and that requests for services are dispatched immediately. Capture details relating to complaints and feedback, building defects & damage and security activities. Take accurate messages, repeat back to caller and dispatch, and allocate jobs within allocated time frames. Deliver great customer service. THE PERSON Experience in a high-volume contact centre/call centre environment. Excellent communication skills with an excellent telephone manner, including the ability to liaise with all levels of the business. Highly developed computer skills. Demonstrated knowledge of customer service principles and practices. Ability to manage competing priorities and meet deadlines. Strong written communication skills. Proven experience working under tight reporting deadlines and busy workloads. Proactive attitude. Excellent attention to detail. Highly developed interpersonal skills. Ability to build rapport with customers. Flexible to work across a rotating roster. Apply now or call 1300TALENT or email ****** for a confidential discussion.

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