At Citi, we connect millions of people across hundreds of cities and countries every day. We do this through our unparalleled global network, providing a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions.
Citi's Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation.
We are currently looking for a high-caliber professional to join our team as SVP, Head of Treasury & Trade Solutions Operations (Internal Job Title: Customer Service Group Mgr - C14) based in Sydney, Australia.
In this role, you are expected to: The Head of Treasury & Trade Solutions Operations role is responsible for overseeing a team to support clients in the opening/closing of cash accounts, movement of funds, intra-day funds management, and compliance in coordination with the Operations - Transaction Services team. The objective is to ensure the seamless delivery of high-volume cash management and transaction services, while engaging with TTS business, coverage, and other functions to provide strategic direction.
The Head of CitiService FI Premium Service Manager is responsible for a team of FI Premium Service Managers in Australia & New Zealand, reporting directly to the CitiService Global FI Premium Head.
Responsibilities of the FI Premium Service Manager: Drive client resolution and support activities in coordination with the Customer Service team.Develop & maintain relationships with Sales and Client Executive teams within the region.Drive consistency in service delivery to meet global standards.Act as the client's advocate, anticipating client needs.Deliver proactive service management through relationship and billing analysis.Provide support and guidance to service partners to ensure a seamless client experience.Establish and track operational metrics to achieve business goals.Ensure compliance with applicable laws, rules, and regulations.Responsibilities of the Head of TTS Operations: Oversee the Cash and Trade Operations/Transaction Services team.Champion digitization initiatives.Ensure service delivery as agreed in SLAs.Enhance the risk and control environment for processes.Keep abreast of all Regulatory and Industry changes.As a successful candidate, you would ideally have the following skills and exposure: 10+ years of experience in a related role.Good negotiation, influencing, and stakeholder management skills.Experience in trade/cash operations in the banking industry.In-depth Cash/Trade product and operations knowledge.Robust strategic leadership and people management skills.Consistently demonstrates clear and concise communication.Working at Citi means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career and make a real impact.
Take the next step in your career, apply for this role at Citi today. https://jobs.citi.com/dei
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