Management (Community Services & Development) About this Position Wayside is seeking a passionate and experienced individual to join our team as the Head of Programs. Reporting to the CEO, you will play a crucial role as a member of the Executive Team in leading the implementation of Wayside's organisational strategy, along with the delivery and ongoing improvement of all activities within the Wayside Program function. Key Responsibilities Lead and drive team management, workforce planning, coaching and professional development initiatives to align resources and optimise service deliveryLead, direct and manage the Wayside program function and operations covering Care Coordination, the Aboriginal Cultural Centre, Café and Community space, Pathways and Women's Centre to ensure quality, responsive and appropriate services are provided to the Wayside visitor communityProvide change management and leadership across Wayside to strengthen a shared understanding of and support for organisational goals and activitiesWork with Executive team to translate strategic direction into operational goals and build a shared understanding of the link between these and core organisational outcomesProvide high level strategic advice, forecasting and planning of local demand for services, benchmarking and reporting of performance and risk mitigation measures to enable the provision of locally tailored responsive servicesBuild a shared sense of direction, clarify priorities and goals and inspire others to achieve theseMonitor and evaluate service delivery processes and outcomes to ensure they are efficient, cost effective and in line with Wayside's mission and vision and to action necessary improvements as requiredCoordinate, review and prepare high level quality strategic and operational briefing papers, board reports, business cases, proposals and correspondence to enable the CEO/Pastor to make timely decisionsKey ChallengesStepping into an environment that stands outside of the standard service delivery model and integrating that with our mission and vision with the tension that entailsManaging organisational change by providing expertise, leadership guidance and direction to staff. Including bringing teams together across different visitor groups and sites creating opportunity for collaboration and knowledge sharingManaging competing clinical, operational and strategic responsibilities in a complex visitor care environmentAbout you Minimum 3 years' experience in a similar roleProven ability to develop and implement strategic and operational plansExperience managing services for disadvantaged communities and large multidisciplinary teamsCommitment to trauma-informed, reflective, and self-care practicesExceptional interpersonal and communication skills to foster collaborationAbility to develop and motivate teams in a continuous improvement environmentConsultative leadership style that encourages participationStrong ability to build rapport, negotiate, and maintain stakeholder relationshipsExperience managing complex service delivery issues, change management, and mentoringInnovative approach to program development, service design, and planningAbout Wayside Chapel Since 1964, situated on the Gadigal Land of the Eora Nation (Kings Cross), Wayside is known for its inclusive, low-barrier support services, offering dignity, respect, and love to our diverse and vulnerable community. As a part of Wayside, you will help us achieve our mission to create a community of no 'us and them'. Our programs and services aim to provide essential health, welfare, social, and recreational support to the most marginalized members of our community. Every year, thousands of individuals seek assistance at our Kings Cross and Bondi centres to access these vital services. Our mission is to foster an inclusive community, eliminating the divide between 'us and them,' and offering a safe haven for people from all walks of life. What's in it for you? Five week's Annual Leave + 17.5% Annual Leave LoadingFlexible/hybrid working options$15,900 of your annual salary tax free through generous NFP salary packagingAccess to external clinical supervisionPaid Parental Leave – 10 weeksPaid Cultural and Ceremonial LeaveEmployee Assistance Program – Free, confidential counselling serviceTo apply, submit your resume and a brief cover letter outlining your relevant experience and why you're passionate about this opportunity. Join us at Wayside and help us create a more inclusive, supportive community for all.
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