To ignite human connection through remarkable digital gifting moments.About PrezzeePrezzee was designed to solve the problem of sending Gift Cards in both corporate and consumer markets. In B2B, Prezzee Business enables simple bulk sends, instant delivery with the option to co-brand with your corporate logo. In the consumer market, Prezzee allows users to never miss the opportunity to redeem a Gift Card again while allowing users to choose from 100s of top retailers.About the RoleWe're looking for a Head of Product Enablement who will lead the charge in building the foundation for us to thrive at scale. This role is critical in managing key domains like fraud, payments, ordering, customer service, and internal systems. You'll work across our markets, ensuring we meet the unique demands of each one.Reporting to the Chief Product Manager and as a key member of our Product Leadership Team, you will help shape our product framework, create best practices for financial and customer management, and foster strong cross-functional relationships across the business. Leading a team of Product Managers and squads, you'll drive the vision from idea to execution. This is a hybrid role based in Sydney or Melbourne.Key Responsibilities:Develop a multi-year product strategy that balances customer expectations with innovation to ensure competitive growth.Empower Product Managers to create ambitious roadmaps and deliver measurable success.Lead, coach, and inspire a diverse team of Product Managers and four cross-functional squads.Foster a culture of innovation, customer-centricity, and collaboration across teams.Partner with Engineering, Sales, Marketing, Customer Care, and Operations to align on priorities and ensure cohesive go-to-market strategies for new features.Oversee vendor relationships, negotiate contracts, and evaluate investments to maximize ROI and ensure informed, data-driven decisions.Own product performance and ensure it aligns with customer expectations and key performance metrics.Leverage market trends and emerging technologies to champion innovation and foster creative problem-solving for new products and services.Drive improvements in customer service technology to reduce costs and enhance customer experiences, staying ahead of competitive trends.Present strategic insights, research, and results to senior leadership and the board, ensuring clarity and alignment at all levels.What You'll Bring:A degree in business, marketing, finance, or related fields.Significant experience leading Product Management, particularly in customer service tech, payments, or fraud.Proven Commercial Product Management experience with a focus on passion, resilience, flexibility, ownership, accountability, pragmatism, and collaboration.Strong critical-thinking skills, able to adapt to shifting priorities and timelines, work at pace, and resolve ambiguity while achieving goals.Excellent communication and influencing skills, capable of engaging with senior leadership, navigating senior-level relationships, and supporting teams through significant change.Exceptional communication skills, with the ability to influence across all levels of the organization.Benefits:We run an incentive scheme based on both company-wide targets and individual performance.Employee referral program and staff discounts.We have regular virtual and face-to-face events to help us bond and maintain our community vibe.We also offer flexible hours, Culture Swap Days & 30-day work from anywhere.Self-led online learning to formal Leadership Development programs, as well as industry-specific learning opportunities and Lunch & Learn sessions.Fortnight FIRE Fridays where teams come together to collaborate on Formative Ideas, Research, and Experiment in tech improvements.Be an advocate or ally and create connection and belonging in our employee Resource Groups such as EmpowHer and Pride.Telus Wellbeing platform to support your mental, social, financial, and physical wellbeing.What You'll Be Responsible For:Problem Identification: Identify the problems and needs of key stakeholders to guide data analysis.Hypothesis Development: Conduct research and analysis to identify opportunities and develop hypotheses for product growth.Execution and Project Management: Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization's goals.Skills You'll Need:Collaboration: Works with others by being open, clear in communication and listening to achieve goals.Prioritization: Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions.Numerical Problem Solving: Works with numerical information and performs mathematical calculations to solve problems.
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