Head of Operational Risk & Resilience Job DescriptionReporting directly to the Chief Risk OfficerProvide strategic advice and enhance risk frameworks that enable the bank to progress its business and digital strategyEnsure the complete taxonomy of operational risks across critical operations and processes are accurately defined and effectively managedAre you a strategic leader with deep expertise in risk management and technology with an unwavering commitment to maintaining highly resilient and secure operations? Join our Group Risk leadership team and take on a pivotal role in safeguarding our organisation's reputation and fostering growth.Your roleIn this newly created position, you will spearhead the development and implementation of comprehensive risk management frameworks across People First Bank. You will ensure an integrated approach to the assessment and management of operational risk, data risk, technology and information security risks, enabling the bank to maintain the highest standards for service availability and embed resiliency in its processes across all critical operations.You will lead a team of dynamic Operational and Information Security risk professionals, driving the continuous improvement and integration of our risk, control, and resiliency frameworks throughout the organisation. Core to your role will be supporting the business and maturing our Three Lines risk governance model, providing strategic oversight and insights for both established and emerging risks.Key responsibilities include:Develop and maintain enterprise level Operational Risk and Resilience Management Frameworks.Assessment of People First Bank's Operational Risk and Information Security Risk appetite and development of appetite statements, indicators, tolerances and limits.Develop policies, standards and guidelines that are compliant with Prudential Obligations and ensure all operational risks are effectively managed within risk appetite.Support the Board and Executive to set the vision and tone for operational resilience.Cultivate a culture of risk awareness and proactive mitigation throughout the organisation.Provide oversight and challenge of the processes supporting the management of service provider arrangements and supply chain risks.Maintain comprehensive Bank-wide information security management governance and frameworks.Provide challenge and oversight of the effective management of risks arising from transformation and digital uplift projects with a focus on potential impacts to the bank's information security, data management and supply chain.Monitor, analyse and report on operational risks and operational risk profiles.Partner with the business to support the effective implementation and embedment of operational risk and resilience frameworks.Support the business to ensure critical operations and processes are defined and associated risks and controls regularly assessed and tested.Support the business with the assessment and remediation of incidents and issues.Develop business continuity framework and support business continuity planning processes.Prepare APRA notifications for material control weaknesses and material security incidents under CPS 234.Support and challenge processes for service provider management and third party risk assessments.Conduct line 2 assurance over the implementation of operational risk and resilience frameworks including assurance of compliance with CPS 230 and CPS 234 prudential obligations.About youYou are a motivated and passionate senior leader with a proven track record of successfully shaping risk management strategies and fostering a culture of resilience at all organisational levels. Your experience in leading and mentoring high performing teams, driving continuous improvement, and cultivating a culture of accountability and collaboration will ensure your success. Your work history will also demonstrate:10+ years industry related experience in an equivalent role for a medium to large organisation.Demonstrated experience in the end-to-end development and enhancement of risk policies, procedures, and frameworks aligned with industry best practices, including a focus on operational risk and resilience incorporating stress testing and scenario analysis.Demonstrated experience in operational risk management including development of frameworks and integration of risk frameworks across end-to-end business processes.Demonstrated experience managing technology and information security risks, including significant understanding of the regulatory requirements associated with Information security (CPS234, PCI DSS).Demonstrated experience in the development of Line 2 assurance programs and performance of assurance activities across all operational risks.Extensive experience in writing and developing business documents, reports (including Board reports) and policies.Highly developed networking, interpersonal and stakeholder management skills with an ability to influence senior management, up to CEO and Board level, and ability to explain technical matters to non-technical users.Who are we?It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations (Heritage Bank and People Choice) merged to form People First Bank. We are Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.We exist to create a better future for our members and the communities in which they live.We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and a large satellite office in Brisbane.When you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.Benefits of working for usWe believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:Employee banking benefits and discounted insurancesWork from anywhere philosophy with the flexibility to work from home or in the officeCareer development opportunities, and ongoing training, coaching and supportA dedicated Employee Assistance Program for you and your family to access in times of needPaid volunteering days and access to a diverse range of community and charitable initiativesIf this sounds like you, then this is the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by Friday, 18 October 2024.We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.If you would like more information, please email the Talent Acquisition Team on ****** or ****** Job ID 300000069079847
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