We are seeking an industry-leading Head of Digital Performance to lead our growing team of eight Senior Performance Managers and Strategists. This new leadership role will position you as the primary architect of our digital efforts, driving online growth for our clients. As a thought leader in digital strategy, paid marketing, and performance, you will offer unparalleled support and guidance to our retail clients.
This role is ideal for someone deeply passionate about retail, e-commerce, and digital marketing, with a talent for leading teams to achieve peak performance for our clients. Here's where you can make an impact:A Thought Leader and Full-Funnel Strategy Builder: - Inspire both the team and our clients with your expertise in digital strategy, paid marketing, and performance.- Bring extensive experience working with retail clients, fuelling your passion for this dynamic sector.- Develop integrated strategies that cover the entire funnel, serving as a center of excellence for primary digital channels like paid search, paid social, and email, while understanding the broader media landscape.Creating Top-Notch Service for Retail Clients: - Play a pivotal role in client onboarding, defining strategies, setting KPIs, and presenting comprehensive full-funnel strategies.- Understand client requirements in a broader digital context, provide support to major clients, assist the team in building client relationships, and participate in QBRs to discuss future strategies.- Innovate and optimise our products and services to enhance client experiences, leveraging the latest trends and platform insights.Being an Inspiring Manager Who Fosters Growth: - Lead a team of Senior Performance Managers and Strategists, supporting their development through 1:1 facilitation, feedback, motivation, inspiration, and thought-provoking questions.- Identify opportunities for team growth and scalability, training the team to adapt to evolving e-commerce trends.Strategically and Commercially Developing the Business: - Contribute to strategic discussions aimed at business improvement and propose opportunities to enhance client performance and agency revenue.- Identify commercial opportunities, play a crucial role in pitching to clients, leverage domain knowledge to attract new clients, and collaborate with other leaders to propose strategies for revenue growth.- This vacancy is specifically suited for someone who enjoys adapting to the evolving needs of both the agency and the position.What does a workweek look like? Your workweek will be dynamic and varied, with tasks related to 'being a thought leader and full-funnel strategy builder' occupying about 25% of your time. Client-facing responsibilities will constitute 40%, allowing ample engagement with our clientele. Devoting 30% of your time to being an inspiring leader will foster a motivating work environment. Lastly, strategically and commercially developing the business will encompass the remaining 15%, ensuring comprehensive growth and innovation.In addition to your marketing skills and experience, we seek someone who fits well with our culture and team. At ER, we balance challenging, exciting work with flexibility and a life-work balance that suits you. We are passionate about our work, the retail environment, and our clients, but equally passionate about our hobbies, friends, family, and various initiatives outside of work. Our supportive and humble team culture allows you to be yourself, fostering an environment for personal and professional growth. As a senior leader, we expect you to embody and live our values and the culture we strive to maintain.REQUIREMENTSWe welcome diverse backgrounds, personalities, and career paths. However, we expect: - 8-10 years of experience in digital strategy, with a focus on agencies and/or retail brands.- Comfort with the four main responsibilities outlined above, along with opportunities for personal growth and development.- Strong background in paid search and social marketing, with a clear vision for the future of performance-based marketing.- Passion and experience in the retail sector, enjoying its dynamics and the brands we work with.- Proven track record of building high-performing teams.- Prior experience with Shopify and e-commerce is preferred.- Based in Sydney, have current work eligibility and preferably available full-time.If you see yourself at Elephant Room, you'll enjoy a range of extra perks. - Flexibility is a key value for us, with office days in Sydney on Tuesdays and Thursdays, and the freedom to choose your work location for the rest of the week.- Enjoy time-shifting possibilities, Summer Fridays, Flexible Public Holidays, and up to 10 additional leave days per year.- Work from anywhere for four weeks a year.- Participate in frequent team-building activities, monthly lunches, milestone cakes, town hall drinks, and connection days.- We value your development with extensive performance and learning cycles, regular development conversations, self-reflection exercises, and 360 feedback opportunities.- Recognise excellence with the "Ahead of the Herd" award and stay ahead of trends with the Quarterly Trend Challenge.- We support parents with 12 weeks of paid maternity leave, and enjoy our dog-friendly office in Marrickville, featuring end-of-trip facilities, free parking, and convenient access to public transport, shops, and cafes.The Process If you are interested but have some questions, don't hesitate to send an email to Sangita de Jong, People & Culture Manager (******).APPLY FOR THIS ROLEThank you! 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