Head Of Customer Success

Lead Customer Success to Transform Education About the Role:
As Head of Customer Success, you'll lead a talented team of 10 Customer Success Managers (CSMs) across Australia, Asia, the Middle East, and Europe.
Your mission is to drive customer adoption, retention, and advocacy, while optimizing their Lifetime Value (LTV).
You'll empower your team to deliver exceptional experiences, influence Net Promoter Score (NPS), and foster long-lasting relationships with our customers.

Key Responsibilities: Team Leadership: Lead, coach, and develop a high-performing team of CSMs.Customer Success: Drive customer adoption, retention, and advocacy.Revenue Growth: Identify upsell and cross-sell opportunities to increase revenue.Data-Driven Insights: Leverage data to inform strategic decisions and optimize customer journeys.Process Improvement: Continuously improve processes and efficiencies to enhance customer experience.Cross-Functional Collaboration: Work closely with Sales, Onboarding, Product, Engineering, and Marketing teams.What We're Looking For: Proven experience leading high-performing customer success teamsStrong leadership, coaching, and mentoring skills3+ years' experience in fast-growing B2B SaaS companiesDeep understanding of customer success principles and methodologiesAbility to leverage data to drive decision-making and improve outcomesExcellent communication and interpersonal skillsStrong problem-solving and analytical skillsPassion for education technology and a commitment to customer successTo Apply:
This is a unique opportunity to work for one of the fastest growing EdTech businesses in Australia.
For the right candidate a base salary of $200K + 20% bonus + super is on offer.
To apply please contact Peter Brooks at ****** or click "APPLY".
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