We are seeking a highly motivated and results-driven leader to join our team as Head of Contact Centre and be part of our exciting journey.If you thrive in a high-demand, high-reward environment and are passionate about sales, we want to talk to you!Uncapped commissions and guaranteed monthly bonusFast paced and growing organisation with opportunities for career developmentAccess to hybrid and flexible working optionsWhy join us?At Citation Group, we believe in empowering our employees to thrive both personally and professionally. Our Values are foundational to who we are, what we do and how we act. When you join our team, you'll experience a workplace that values you as an individual and invests in your future including coaching and mentoring, development opportunities and career pathways. We are interested in growth, investment and service excellence. We don't do micro-management – we empower, support and innovate.When you join Citation Group, you'll experience what it's like working for an Employer of Choice – we've been recognised 8 years running. We're big on flexible working and its benefits because we want our people to be successful and bring their best selves to work.We offer a variety of incentive programs throughout the year – we've even offered a return trip to Bali! We offer all the Leaves; access up to 12 weeks of paid parental leave, community service and no one likes working on their birthday – get an extra day off!We're in a big growth phase so if you're ready to thrive in a fast-paced and high-performing environment and be rewarded for it - we want you to join us on this exciting journey.Who are we?For over three decades, our purpose and commitment have remained the same; to help build safer, more sustainable, and successful businesses that power the Australian and New Zealand economies. Our friendly, talented and professional experts cover everything from HR advice, Workplace law, Safety and Migration solutions, HR software and ISO and NDIS certifications.Citation Group has grown rapidly over the past few years and has big ambitions for the future. With a UK parent company that is Private Equity backed, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions.Want to know more about us visit our website www.citationgroup.com.auWhat will you be responsible for?Reporting directly to the Head of Sales & Commercial Operations, you will lead and manage a high-performing team of "Business Development Coordinators" providing guidance, coaching, and mentorship to drive sales performance and achieve targets.Your key activities in this role will be:Daily management of BDC team (both inbound and outbound calling), monitoring activity and performance metrics set out by the business.Delivery of training and ongoing quality assurance checks.Supporting with recruitment & onboarding of new BDC's.Report on metrics and suggest improvements.What we are looking for?We're on the hunt for individuals with a natural flair for collaboration and communication, passionate and resilient and bring a positive attitude to work each day. The ideal candidate will have proven experience in a similar role with strong leadership skills, and a passion for delivering exceptional service.Evidence of at least 3 years' experience managing and motivating an Inside Sales Team.Proficient in understanding call centre systems, CRM and associated KPI's.Numerical abilities and a first class "can do" problem solving attitude.Highly energetic, creative, performance driven with consultative selling skills.Professional demeanor with strong customer service approach and excellent negotiation skills.Strong communication skills, both written and verbal.Resilience and fortitude to ride the grind of daily activity required to meet and exceed metrics.Next steps?Hit the Apply button with your updated CV.Applicants from recruitment agencies will not be considered. Applicants must have valid working rights for Australia on an unrestricted basis.
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