Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.The Role
Square is looking for a passionate and innovative leader to lead our recently expanded AU Account Management team, across both our SMB and Strategic portfolios. You will be responsible for planning, organizing, energizing and leading a revenue-driven Account Management team of 20+ Account Managers, directly managing two Account Management leads along with a small group of our most senior Strategic Account Managers. Your impact in this role will directly influence Square's strategy and performance managing the largest group of upmarket businesses (small to medium size businesses) while acting as the voice of the existing base to cross functional partners on Sales, Marketing, Product and Finance. Your experience will be a valuable contribution to Square's approach in preserving and improving the seller experience, nurturing a culture of growth mindset, and investing in leadership development. This role reports directly to our Global Head of Account Management.You Will
Be a key driving force in continuing Square's Account Management team growth, in both our SMB (dynamic book) and Strategic (fixed book of business) segmentsCreate the vision for Australia Account Management and guide the AM Leads to execute in tandem with their teams, with an immediate focus on embedding our recent alignment of the team into dedicated SMB and Strategic Account Management streamsAct as a key contributor to our Global Account Management Leadership team (AM Core) and the AU leadership team (Strategy and Trading group)Drive improvements to the AM and Seller experience through close partnership with data science, automation, tooling and analytics partnersPartner in cross functional efforts with Finance, Product, Marketing, and Customer Success to ensure a frictionless experience for all sellersOwn experimentation within the managed seller group to unlock new and expanded AM opportunitiesAct as a leader and decision maker in goal setting and iterating on AM incentive structures, and performance driversBring a creative, seller obsessed and collaborative mindset to the work you do each dayYou Have
7-10 years of sales or account management success, preferably in a high growth companyPassion for supporting, growing, and empowering SMB/Mid-Market businessesLove for developing people and leading organizations through change5+ years of leadership experience, with experience leading distributed teams of ManagersExperience in high transaction volume SaaS application or financial services salesProven ability to work with and influence cross-functional teams and departments in a rapidly growing environmentUnderstanding of Square's culture and missionProven ability to communicate and manage relationships with senior executivesExcellent interpersonal, leadership, organizational, and communication skillsExtensive experience in a metrics-driven sales organization, ideally in both quota and non-quota carrying roles
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