Hatch | Student Success Manager (@ Leading Edu-Tech Company)

Our core mission is to make access to, and engagement in, meaningful and relevant careers and skills training a level playing field for all Australian learners. Remember, if students can see it – they can be it.
Sales and Customer Success Full-time Location: Hybrid | Surry Hills, NSW, AU · We are a hybrid working environment, and prefer applicants to work from our Surry Hills, Sydney office full-time through their onboarding period.
Level: Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
The Careers Department is a learning platform that makes career development interactive and accessible. We help students explore their options through personalised programs of self-exploration and industry exposure. Our platform offers custom-built exploratory content, virtual work experiences, skills modules, and an ePortfolio, providing students with a direct link to future employers. Trusted by over one million students, parents, and teachers.
About the Role Join a scaling edu-tech as we enter a growth phase. We're looking for someone familiar with school environments, who can also manage their way around systems and technology-driven tasks day to day. Experience with Hubspot, and any exposure to teaching or working with schools or directly with students is highly desirable!
What You'll Be Responsible For The Student Success Manager builds relationships, drives retention, and supports onboarding and training for schools. They collaborate on marketing and ensure best practices to maximise product usage and reduce churn.
Skills You'll Need Generates multiple innovative/new/novel ideas to solve a problem Meet the Team The Careers Department
Applying with Hatch The Careers Department is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
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