Hardships & Collections ConsultantWestpac Banking Corporation, Adelaide, Australia
Hardship & Collections Consultant (First Nations Identified Role) - REQ 55454 Permanent full-time positionsBased at ParramattaHybrid working after 6 monthsHow will I help? Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role, you will be making outbound calls and taking inbound calls from customers across different product portfolios, aiming to recover overdue balances. You'll use various tools and methods, like negotiation and questioning skills, and you'll also provide or refer customers for hardship assistance or suggest they seek independent financial advice. It's all about showing empathy and emotional intelligence to help our customers maintain their relationship with the bank.
Your goal as a Hardship & Collections Consultant is to ensure that customers achieve fair, timely, and relevant outcomes to regain their financial health, while also protecting our business by safeguarding the Group's assets.
These are full-time, permanent positions based at either Parramatta, NSW or Bedford Park, SA. Hybrid working is available after six months. You will work on a rotating roster with shifts between 8:15am - 8pm (NSW time) Monday to Friday, with the occasional Saturday shift.
What do I need? Prior experience in a collections/customer service environment.Great communication skills, both verbal and written.Strong interpersonal and negotiation skills.Motivation and a genuine interest to deliver outstanding service to your customers.Eagerness to learn and willingness to be a part of a supportive and collaborative team.How do I apply? Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone - our customers, employees, and the wider community.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email .
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email .
Reconciliation at Westpac Group Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples have equitable economic participation and financial wellbeing. We seek to achieve this by listening to, learning from, partnering with, and elevating Aboriginal and Torres Strait Islander voices.
Westpac Group acknowledges the Traditional Owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.
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