We are seeking an experienced CRM Administrator to join our team on a six-month contract basis, covering a period of parental leave. Based in North Sydney, this role offers an exciting opportunity to play a pivotal role in managing and optimising our Dynamics 365 CRM system, ensuring it aligns with business goals and enhances our customer relationship processes.
Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.
About the role As our CRM Administrator, you'll be responsible for the overall administration, configuration, and support of the Dynamics 365 CRM system. Working closely with cross-functional teams, you'll ensure that the CRM system is effectively utilised and fully supports our business needs. Key responsibilities include:
System Configuration & Customisation: Align the CRM system with business processes by designing and implementing custom entities, workflows, business rules, and plugins.CRM Training for the Cross-Functional Teams: Training other GWA teams on CRM functionality including updating opportunities, contacts and accounts.User Management & Support: Maintain user profiles, ensuring roles, hierarchies, account ownership, and opportunities are set up accurately. Provide user support, training, and guidance.Data Quality & Governance: Oversee data integrity within the CRM, managing imports, exports, and accuracy checks to maintain consistency.Collaborate with IT & Development Teams: Work closely with technical teams to align data structure and flow with governance standards and business applications.Events & Program Support: Set up and manage CRM programs, such as plumber training events, to support departmental needs.Documentation & Training Materials: Create and update system documentation, training materials, and user guides.Report & Dashboard Development: Build and maintain reports and dashboards to provide insights into CRM data, tailoring them to business requirements.Support Sales Priorities: Configure fields, opportunities, and appointments to align with sales cycles and strategic goals.About you To excel in this role, you should bring:
Experience in CRM Administration including Knowledge of CRM Best Practices: Previous experience as a CRM Administrator including a deep understanding of CRM architecture, best practices, and business processes; plus experience in system customisation, configuration, and data management is essential.Training Experience: Proven experience with training teams in CRM use and functionality.Communication Skills: Strong people skills and the ability to collaborate with stakeholders across departments.Analytical Mindset: Excellent problem-solving and analytical abilities to troubleshoot issues and enhance CRM functionality.Relevant Certifications: Microsoft Dynamics 365 CE fundamentals certifications are a plus, though equivalent experience will also be considered.If you're detail-oriented, collaborative, and ready to take on a hands-on role that supports a dynamic team, we'd love to hear from you. Join us in this short-term but impactful opportunity, where your expertise will help us drive customer relationship success.
About us At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
What can you expect from us? Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you'll be set up for success and know that you're making a real difference from day one, we'll offer you:
Hybrid working optionsCompetitive remunerationAn immersive onboarding program to set you up for successOpportunities to learn and grow through our Learning & Development programs'Great Rewards' program - exclusive access to discounts and cashback rewards at your favourite stores'Bathrooms & More' program - great discounts on a wide range of our productsVolunteer and Community Service LeaveHealth & Wellbeing Services with 24/7 in-app access to medical advice, safety support and mental healthcare for you and your immediate family members.Annual flu vaccinationsMedibank Health Insurance - discounts on corporate coverReady to apply? Great! Just click the apply button to build your career with us!
Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Please note that we are not accepting applications from agencies at this time.
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