2124 – Guest Support Officer Join Our Team Are you eager to make a difference?
We're looking for a Guest Support Officer to work closely with our Safer Gambling Team in consultation with community support groups, healthcare and social services providers to help develop and support The Ville's programs aimed at promoting a culture of safer gambling.
The Role The Guest Support Officer will be responsible for assisting in developing and implementing Safer Gambling programs and initiatives tailored to the needs of the community.
Customer engagement is a key focus of this position, in particular getting to know our customers and interacting in a positive and proactive manner.
In addition to community engagement and building partnerships, you may be involved with developing educational materials to promote staff awareness, facilitating workshops, presenting to small groups, and coordinating community events.
This role is integral to supporting business operations in compliance with the Casino Control Act 1986, relevant regulations, standards and policies.
This is a Permanent Full-Time position, however there may be flexibility to consider Permanent Part Time work arrangements for the ideal candidate.
About You Minimum of 2-3 years of experience in Safer Gambling, community engagement, public health, or a related area.
You must be at least 18 years of age and eligible to obtain a QLD Casino Employee License, both are mandatory pre-requisites.
Strong understanding of harm minimisation principles and practices.
Excellent communication and interpersonal skills, with the ability to approach challenging conversations in a positive and proactive manner.
Ability to work collaboratively and build partnerships with diverse stakeholders.
Ability to work within a controlled regulatory framework.
Strong analytical and problem-solving skills.
Proficiency in data collection and analysis.
Knowledge of relevant legislation and policies in Australia.
Demonstrate skills in developing and facilitating training and education sessions.
The position will initially commence as a day shift position working Monday to Friday, however the ideal candidate will have flexibility to work shifts that include weekdays, evenings, weekends and public holidays.
Why join us Work in the region's premier destination for dining, events and entertainment.
Permanent Full-Time position, with flexibility to consider Permanent Part Time for the ideal candidate.
Idyllic location in tropical North Queensland.
Free car parking.
Employee Assistance Program.
Corporate discount on health insurance.
Paid Parental Leave.
Generous discounts across Morris Group.
Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.
About Us The Ville is tropical North Queensland's premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year.
Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia.
Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland's hottest tourism destinations.
Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Ardo, Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to owning Morris Hospitality, a Melbourne-based hospitality company that operates some of the city's most iconic hotels.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future.
That's why sustainable practices are at the heart of everything we do.
We live and breathe it so that future generations can enjoy all the spoils our region has to offer.
We are continuously working toward group-wide goals that focus on People, Place, and Planet.
We're on a mission to find a better way to do the work we love to make a positive impact for the world around us.
We're on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience.
If you are looking for a work environment that focusses on employee health and wellbeing, having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge then we would love to hear from you.
How to Apply Applications close: 31 January 2025 Sounds like you?
Apply now!
Please note: Applicants must have eligible working rights in Australia.
Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.