About the jobAbout the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGCommunity, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
Our promise to you:
We will respect and value your background and perspectivesWe will work together with integrityWe will share our incredible pride for job, company and industryWhat we ask of you:
Bring passion to all that you doListen, move fast and think innovativelySpeak up, have ideas and share themBelieve in customer service, and treating every person with kindnessAs industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 250 locations in more than 80 international airports across the world.
Who we are We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travellers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Over 26 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveller, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Together, we'll make travel better.
What you'll be doing The role will be based in AEROTEL Sydney located on the landside of the Airport, which is one of Plaza Premium Lounge Australia's portfolio within 15 rooms, also offering Lounge Seating, Shower Facilities and Food & Beverage. Responsibilities:
Process all guest check-ins by confirming reservations, assigning room and issuing room key, process all check-outs including cashiering in a professional manner.Ability to make hotel and lounge reservations for walk-in guest, over the phone and email.Answer telephones using appropriate etiquette. Answer, record and process all guest calls, wake-up calls, messages, requests, questions or concerns. Assisting with guests' enquiries on hotel and lounge services and information.Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.Taking appropriate action to resolve guest complaints, monitor comments on external sites.Manage cashier closure including processing of invoices and receipts at the end of the shift according to Finance requirements. Adheres to Hotel and Lounge Service Quality Standards and Operating Manuals. Manage other task as assigned by senior management.Excellent attention to details.Responds swiftly and effectively in any hotel and lounge emergency or safety situations including Occupational, Health and Safety guidelinesAbout You 2 years in Front Office Receptionist role experience in a 4 or 5 Star chain hotel.Mandatory Front Office background and has the capability to do check in and check out using the property management system.F&B Experience would be an added advantage with experience in Food and Beverage outlet or Lounge.Understands reservations, tier pricing and booking channels. Excellent communication skills with ability to present clear and concise information to different stakeholders.Strong interpersonal skills.Fluent written and spoken English.Problem solving ability on both operational and/or strategic areas. Ability and flexibility to work various rostered shifts, including early mornings, late evenings, weekends and public holidays. Have a valid Responsible Service of Alcohol (RSA) Certificate or willing to obtain one.