Job Description
Main Duties: Administration Liaise with different departments for smooth and coordinated work.Ensure that team members adhere to the Human Resource policies.Customer Service Provide effective support to the team to enable them to deliver efficient services.Respond to customer queries by resolving issues in a timely manner to ensure customer satisfaction.Financial Identify optimal, cost-effective use of resources and educate the team accordingly.Ensure cash of the hotel is used only for hotel or guest purposes.Drop any cash collection during the shift in the cash drop box and record it in the cash drop register.Coordinate with Finance for any deviations from these procedures.Operational Keep the Team Leader and Assistant Manager briefed at all times.Ensure quality and appropriateness of customer service provided.Maintain the Front Office log book and shift reports.Respond to inquiries and resolve problems effectively.Ensure all guests receive a swift, smooth, professional, and friendly check-in and check-out.Maintain quality in all aspects of the job.Record all banquet and other functions in the hotel.Liaise with other departments to resolve day-to-day administrative and operational issues.Carry out other duties that fall within the reasonable expectations of the post.Adhere to the Procedures & Standards Manual.Display a proactive approach in initiating and implementing initiatives to improve service in all areas.Liaise with Housekeeping for Room Status.Handle additional responsibilities as delegated by Management.Maintain thorough knowledge about the hotel and different Accor Hotels in India, including the call center number.Maintain records for banquet events happening in the conference or any other area of the hotel.Exhibit a smiling and welcoming attitude while at reception, on the phone, or any other part of the hotel.Responsible for daily administration, meeting and greeting visitors, addressing guests' queries and complaints, and booking rooms.Maintain high standards of customer service at the Reception desk to consistently exceed customer expectations.
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