Company Description
Be part of something BIG!
At Novotel Devonport we are currently seeking a Guest Service Agent to join our Front Office team!
Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.
As a Guest Service Agent, no two days are the same.
You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.
Job Description
Be part of something BIG!
At Novotel Devonport we are currently seeking a Guest Service Agent to join our Front Office team!
Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.
As a Guest Service Agent, no two days are the same.
You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.
Be the first point of contact and greet guests with a warm welcome every time
Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
Make the check-in, check-out process run smoothly
Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
Ensure the security of our guests and their possessions
Handle guest complaints in a positive manner escalating as required
Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
Keep other members of front office team informed on guest feedback, requirements etc.
during and on shift change
Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Qualifications
An energetic, team-focused and can-do attitude
Enthusiasm to connect with guests and to hear their story
Exceptional communication skills, both written and verbal
High level of computer literacy
Excellent attention to detail
The ability to work across a 24/7 roster - evenings, mornings and weekend
Additional Information
In return, we will offer you:
A fun work environment where your job is simply to make people happy!
A genuine sense of community… our team is one big family
Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
If hospitality is your thing, the career opportunities are endless as part of Australia's largest hospitality employer, Accor
Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day
Do you want to apply?
We are eager to fill this role – so if this sounds like the right fit for you, don't delay we want to hear from you today!!
Please send us your resume with a brief cover letter telling us why you are the best person for the role and tell us what guest experience means to you.
Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
Please note, that you will require full working rights in Australia to be eligible for this position.
About Accor
Accor is a world leading hospitality group offering experiences across more than 110 countries, over 5,500 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces.
The Group has one of the industry's most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore.
Accor is committed to taking positive action in terms of business ethics & integrity, responsible tourism, sustainable development, community outreach, and diversity & inclusion.
Founded in 1967, Accor SA is headquartered in France and publicly listed on Euronext Paris (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States.
For more information, please visit group.accor.com or follow us on X, Facebook, LinkedIn, Instagram and TikTok.