Guest Service Agent (Hotel Receptionist)

REF44350UMEA SPACCompany DescriptionIbis Budget Dandenong is looking for a Guest Service Agent to join this ever thriving and exciting environment with 71 Rooms. At Ibis Budget Dandenong, our reception is our unofficial director of first impressions! You lead with making every person feel welcome and create memorable experiences, right from GO!Job DescriptionProvide personalised service and a memorable experience for our guests – every guest, every interaction, every day.Be an advocate of ALL: Accor's loyalty program to non-members.Check guests in and out and maintain accurate guest accounts.Take bookings, provide helpful information & enter reservations.Answer guest queries in a timely and efficient manner.Address guest requests and handle guest complaints in a positive manner.Liaise with inter-departments to assist guests and advise of room moves.Roster includes working morning, afternoon, evening, and overnight shifts.Upsell the Food and Beverage department.QualificationsPrevious hotel front office reception experience preferable but not essential.Professional telephone manner and exceptional customer service skills.Excellent communication, interpersonal, and time management skills.A friendly and positive can-do attitude who enjoys working in a team.What is in it for you:ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face-to-face).Opportunity to develop your talent and grow within your property and across the world!Discover a world where life pulses with passion.
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