Location Name: Otway Fly (Victoria)
Job Locations: AU-VI-Ferguson
Job ID: 2024-5781
Employment Type: Fixed Term/Seasonal
Offer/Contract Type: Fixed End Date/Seasonal
What you'll bring to the team If you would like to spend your day surrounded by the beautiful Australian rainforest, then we have the ideal role for you!
Nestled amongst the serene landscape of the Otway's, our Treetop Walk is a stunning experience for all our visitors.
Our small and friendly team creates long-lasting memories.
About The Role Be a part of the Merlin magic by joining us as a casual Guest Experience Host at Otway Fly Treetop Adventures.
As a Guest Services Host, you will be the friendly face of the Otway Fly, ensuring that all guests receive the best customer service from start to finish.
You will welcome guests before or after a thrilling Zip Line or exciting walk over the canopy of the rainforest.
Through upsells and great customer service, you will leave guests wanting to come back for more.
Please note that these roles require weekend and school holiday availability (penalty rates apply).
About You The ideal candidate will have a passion for guest experience, with a focus on fun.
You will be proactive in your approach to customer service with a positive attitude towards interaction with our guests and upselling techniques.
Previous experience in a similar role is an advantage, but a desire to work in the entertainment industry is essential.
This is a fast-paced, guest-facing environment—no two days are the same.
Consequently, you are a strong communicator and able to build rapport across the business.
Your ability to have a flexible and adaptable approach, along with demonstrated planning, organisational, and time management skills, are desired.
About The Benefits Corporate benefits including free access to all our attractions worldwideAutonomy to introduce disruptive thinking in your professionGlobal opportunities to develop and progress your skills and careerBeing part of a business built on funAbout Us Merlin Entertainments is a global leader in location-based family entertainment, operating over 130 attractions across 25 countries and delivering memorable experiences to over 54 million visitors a year.
If you are a team player who is vibrant and passionate about creating and delivering exceptional guest experiences, we want to hear from you!
Everyone Matters at Merlin. At Merlin, we strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities, and thrive together.
We encourage applications from all backgrounds, including people of Aboriginal and/or Torres Strait Islander descent.
Pay Range Compensation between AUD $25.00/Hr.-AUD $35.00/Hr.
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